HR OPERATIONS MANAGER

Oneida Health; City of Oneida (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

Oneida Health is seeking an experienced Manager of HR Operations to lead our HR team and keep HR processes running smoothly. You will partner with department leaders to shape employee experiences from onboarding to milestones and beyond.

This role emphasizes problem-solving, relationship-building, and confidentiality in a mission-driven environment, with opportunities to influence talent strategy and workforce planning.

Qualifications

• Bachelor's degree or equivalent in business, HR, or related field.
• At least 3 years of progressively responsible HR experience; HR operations and HRIS experience a plus.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong organization, attention to detail, and ability to juggle multiple priorities.
• Working knowledge of employment laws and HR best practices.
• Strong HRIS skills and proficiency with Microsoft Office.
• Integrity, sound judgment, and a deep respect for confidentiality.

Responsibilities

• Manage the daily workflow and operations of a dedicated, collaborative HR team.
• Serve as a trusted partner to department heads and managers on workforce needs, policies, and HR matters.
• Manage and approve staff evaluations and assessments.
• Partner with the Vice President, Human Resources to bring our people and talent strategy to life.
• Support recruitment, onboarding, and a warm welcome for every new team member.
• Guide performance management and employee relations, escalating sensitive matters to the VP of HR.
• Review performance and conduct concerns and recommend appropriate next steps, including separations, to the VP of HR.
• Be in charge of our HRIS, from system administration and data integrity to reporting and user support.
• Train staff on management and supervisory programs that help our leaders grow.
• Track HR metrics, share insights, and champion ideas that make our processes better.
• Help keep our practices compliant with employment laws, policies, and recordkeeping requirements.

Skills

Communication

Interpersonal skills

Conflict resolution

Organizational skills

Attention to detail

Confidentiality

Microsoft Office proficiency

Education

Bachelor's degree in business administration or HR

PHR/SPHR/SHRM-CP/SHRM-SCP certification preferred

Tools

HRIS

Microsoft Office

Job description

Lead with Heart. Build a Great Place to Work!

At Oneida Health, we believe that caring for our community starts with caring for our people. Our employees are the heart of everything we do, and we are looking for a passionate, people-focused HR leader to help them thrive. As our Manager, HR Operations, you will keep our Human Resources department running smoothly every day, partner with leaders across the organization, and help shape an exceptional employee experience from first hello to every milestone along the way.

If you enjoy solving problems, building trusted relationships, and making a real difference in a supportive, mission-driven environment, this could be the perfect next step in a HR career!

What You’ll Do

• Manage the daily workflow and operations of a dedicated, collaborative HR team
• Serve as a trusted partner to department heads and managers on workforce needs, policies, and HR matters
• Manage and approve staff evaluations and assessments
• Partner with the Vice President, Human Resources to bring our people and talent strategy to life
• Support recruitment, onboarding, and a warm welcome for every new team member
• Guide performance management and employee relations, escalating sensitive matters to the Vice President, Human Resources
• Review performance and conduct concerns and recommend appropriate next steps, including separations, to the Vice President, Human Resources
• Be in charge of our HRIS, from system administration and data integrity to reporting and user support
• Train staff on management and supervisory programs that help our leaders grow
• Track HR metrics, share insights, and champion ideas that make our processes better
• Help keep our practices compliant with employment laws, policies, and recordkeeping requirements

Qualifications

• Bachelor's degree in business administration, human resources, or a related field, or an equivalent combination of education and experience
• At least 3 years of progressively responsible HR experience; HR operations and HRIS experience is a plus
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred
• Excellent communication, interpersonal, and conflict-resolution skills
• Strong organization, attention to detail, and the ability to juggle multiple priorities
• Working knowledge of employment laws and HR best practices
• Strong HRIS skills and proficiency with Microsoft Office
• Integrity, sound judgment, and a deep respect for confidentiality

Physical Demands

• Regular standing and sitting for long periods of time
• Regular use of a computer, keyboard, telephone, and standard office equipment
• Ability to move throughout our facilities and visit departments and work areas
• Ability to lift up to 15 pounds at times

Why You’ll Love Oneida Health

Join a welcoming, community-centered organization where your work truly matters. Here, you'll find supportive leadership, team members who care about one another, and the chance to make a lasting impact on the people who make our mission possible every day.

Ready to make a difference?

Oneida Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law