Chief HR Operations & Technology Leader (Healthcare)

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

FSAs

PTO

Retirement with employer match

Continuing education

Life insurance

Disability programs

Wellness programs

Job summary

Presbyterian Healthcare Services in Albuquerque is seeking a senior leader to drive operational excellence and strategic integration of HR services across the enterprise. This role oversees HR Shared Services, onboarding, AskHR, HR specialists, Employee Health, HR Technology, and regional HR teams to ensure scalable, data-driven, compliant operations.

You will lead service delivery, set SLAs and KPIs, partner with Finance, IT and Clinical Operations, and build workforce analytics to inform

Qualifications

• Bachelor’s degree in HR, Business Administration, Healthcare Administration, or related field.
• 10+ years HR leadership experience, including 5+ years in a senior operational role.
• Experience managing large-scale HR operations, shared services, and cross-functional teams.
• Strong understanding of healthcare regulatory requirements, occupational health practices, pre-employment requirements, and HR compliance.
• Expertise in HRIS platforms (Workday required), data analytics tools, and service delivery models.

Responsibilities

• Oversee centralized delivery of core HR services, including onboarding and HR support.
• Ensure SLAs, KPIs, and customer satisfaction metrics are met.
• Lead onboarding/pre-hire and AskHR teams with clear service standards.
• Provide strategic leadership for Employee Health and regulatory compliance.
• Partner with regional and enterprise HR to resolve escalations and align practices.

Skills

HR leadership

Change management

Data analytics

Stakeholder engagement

Healthcare regulation

Communication

Education

Bachelor’s degree in HR/Business/Healthcare Admin

Master’s degree preferred

Tools

Workday

Job description

Presbyterian Healthcare Services in Albuquerque is seeking a senior leader to drive operational excellence and strategic integration of HR services across the enterprise. This role oversees HR Shared Services, onboarding, AskHR, HR specialists, Employee Health, HR Technology, and regional HR teams to ensure scalable, data-driven, compliant operations.

You will lead service delivery, set SLAs and KPIs, partner with Finance, IT and Clinical Operations, and build workforce analytics to inform