HR Operations Coordinator

Planet Group; New York (NY); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Planet Group is seeking a Temporary HR Operations Coordinator for a 2-3 month contract, remote with occasional onsite work in New York, NY 10027. Compensation is $30-33/hr.

The position supports graduate-student and employee HR and payroll processes with emphasis on confidentiality and data accuracy.

Qualifications

• Bachelor's degree required.
• Experience supporting HR, payroll, employee services, or other high-volume operational function.
• Strong Excel skills including formulas, filters, lookups, data comparisons, and reconciliation.
• Experience with a case-management or ticketing system (ServiceNow preferred).

Responsibilities

• Monitor and triage inquiries received through Grad Pay and ServiceNow.
• Respond to routine questions using approved templates and procedures.
• Escalate nonstandard issues per protocol and route to HR/Payroll.
• Document actions and maintain records of inquiries and resolutions.
• Support roster- and attestation-related processes as backup.
• Review payroll data and reconcile using Excel-based tools.
• Prepare recurring and ad hoc Excel reports.
• Maintain confidentiality of sensitive information.

Skills

Excel proficiency

HR/payroll operations

Case-management system

Education

Bachelor's degree

Master's degree

Tools

ServiceNow

Job description

HR Operations Coordinator

2-3 month contract (Could extend)

Remote with the ability to occasionally work onsite in New York, NY 10027

$30-33hr

Must-Haves

• Bachelor's Degree
• Experience supporting HR, payroll, employee services, or other high-volume operational function
• Intermediate to advanced proficiency with Microsoft Excel, including formulas, filters, lookups, data comparisons, and reconciliation
• Experience with a case-management or ticketing system

Preferred

• Master's degree
• Higher ed experience
• ServiceNow

The Temporary HR Operations Specialist will provide operational support for graduate-student and employee-related HR and payroll processes. The position requires strong attention to detail, proficiency with Excel, sound judgement regarding escalation, professional written communication, and the ability to handle confidential information appropriately.

Primary Responsibilities

Inquiry and Case Management

• Monitor and triage employee and student inquiries received through the Grad Pay and Pay mailbox and ServiceNow
• Review and categorize inquiries and respond to routine questions using approved templates, boilerplate language, and documented procedures
• Follow established response and escalation protocols; do not independently interpret policy or develop responses to nonstandard questions
• Identify inquiries that fall outside established guidance, compile relevant information, and route them to the appropriate HR or Payroll team member for review
• Document actions taken and maintain accurate records of open, pending, escalated, and completed inquiries
• Follow up on outstanding items to support timely resolution

Roster and Attestation Support

• Provide backup support for the twice-monthly roster-request process
• Submit and track ServiceNow requests for rosters in accordance with the established schedule
• Review roster information for completeness and identify discrepancies requiring follow-up
• Enter partial attestations into the attestation system based on approved documentation and established procedures
• Maintain records of roster requests, attestations, and unresolved items to support subsequent payroll review and reconciliation

Payroll Review and Reconciliation

• Using approved roster and attestation information, review payroll dock and retroactive pay calculations using established procedures and Excel-based tools
• Reconcile payroll-related data across reports and source files
• Validate calculations and supporting data for completeness and accuracy
• Identify discrepancies, missing information, and other exceptions, and elevate them for further review
• Maintain trackers documenting calculations, corrections, approvals, and outstanding items

Reporting and General HR Support

• Prepare recurring and ad hoc Excel reports, including sorting, filtering, comparing, and reconciling data
• Perform data-quality reviews to identify missing, inconsistent, or potentially duplicative information
• Assist with routine HR transactions, status tracking, and documentation based on established procedures
• Help maintain process guides, standard response templates, trackers, and other operational documentation
• Provide backup support for other time-sensitive HR operational activities consistent with the responsibilities and level of the position

Confidentiality and Compliance

• Maintain the confidentiality of employee, student, payroll, and other sensitive information
• Follow established HR procedures, data-security requirements, approval protocols, and escalation guidelines
• Perform other related HR and/or Payroll operational duties consistent with the responsibilities and level of the position, as assigned

Required Qualifications

• Intermediate to advanced proficiency with Microsoft Excel, including formulas, filters, lookups, data comparisons, and reconciliation
• Experience supporting HR, payroll, employee services, or other high-volume operational function
• Strong written communication skills and the ability to communicate professionally using approved templates and standardized language
• Ability to follow detailed procedures consistently and recognize when an issue requires escalation
• Strong attention to detail and demonstrated accuracy when reviewing calculations and large datasets
• Ability to manage multiple deadlines, track outstanding items, and work independently in a fully remote environment
• Demonstrated discretion when handling confidential employee, student, and payroll information
• Experience with a case-management or ticketing system; ServiceNow experience is preferred

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