HR Operations Analyst — Data-Driven Service Excellence (Contract)

International Monetary Fund; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

The IMF is building a competitive pool of Human Resources Analyst(s) for HR Operations to support HR service delivery and operational administration through a contractual assignment.

Responsibilities include administering HR policies and programs, delivering HR services, coordinating recruitment, processing HR transactions and payments, and using AI-enabled tools to improve efficiency while protecting confidential data.

Qualifications

• Combination of training and experience equivalent to completion of secondary education plus at least 4 years of relevant experience.
• 2 years of experience in human resources is highly desirable.
• Bachelor’s degree in human resources, business administration, accounting, or a related field is preferred.
• Experience in customer service, HR benefits administration, recruitment operations, talent acquisition support, accounting, or payroll is highly desirable.
• Experience coordinating recruitment activities, candidate communications, and interview scheduling is highly desirable.
• Experience using HR systems, case management tools, collaboration platforms, Microsoft Office applications, and/or AI-enabled productivity tools is desirable.

Responsibilities

• Administer HR policies and programs using established procedures and documented precedents
• Deliver HR services in line with defined service standards and performance targets
• Provide high-quality customer support to employees and candidates
• Administer HR transactions and allowance payments
• Perform audits, reconciliations, and quality control reviews for HR transactions and related payments
• Coordinate recruitment activities, including candidate engagement
• Resolve routine requests and elevate complex matters as needed
• Maintain accurate HR records and data
• Identify and recommend process improvements to support efficient service delivery
• Contribute to procedure and guidance materials
• Use HR technologies and AI-enabled tools to enhance efficiency and service delivery
• Support knowledge transfer by training back-up and temporary staff
• Handle sensitive and confidential information with sound judgment, discretion, and professionalism
• Review, triage, and resolve HR inquiries and transactions submitted via HR self-service portal, email, phone, chat, or in-person channels
• Maintain customer satisfaction and service delivery performance targets
• Interpret and apply relevant HR policies, GAOs, Staff Handbook provisions, and operational procedures
• Safeguard the integrity and accuracy of employee records and data to support benefits administration and transaction processing
• Process selected HR transactions accurately and within established service standards and timelines
• Coordinate recurring allowances and one-time payments in collaboration with payroll
• Observe policy and process controls to mitigate risks
• Maintain and update procedures, self-help guides, knowledge articles, and other HR service content
• Identify documentation gaps and support standard operating procedures
• Recommend improvements to HR policies, work practices, procedures, and systems
• Support HR service presentations, training, and knowledge transfer for colleagues and replacements
• Administer recruitment lifecycle operational processes supporting client departments, internal candidates, and external applicants
• Conduct recruitment-related eligibility reviews and support recruitment officers with eligibility and policy compliance
• Assist recruitment officers with salary determinations using relevant compensation policies and procedures
• Prepare and coordinate offer letters and recruitment documentation
• Respond to policy and procedure inquiries from client departments and candidates
• Liaise with Talent and COEs; expedite issues as needed
• Coordinate recruitment workflow inputs, monitor document submissions, and ensure timely stakeholder communication
• Maintain and update recruitment activity data and support reporting
• Ensure recruitment information on HRD’s website is reviewed and updated
• Contribute to projects and continuous improvement efforts

Skills

Customer service

Communication

Attention to detail

Team collaboration

Problem solving

Organizational skills

Adaptability

Education

Bachelor's degree in HR or related field

Tools

HR systems

Case management tools

Microsoft Office

AI-enabled productivity tools

Job description

The IMF is building a competitive pool of Human Resources Analyst(s) for HR Operations to support HR service delivery and operational administration through a contractual assignment.

Responsibilities include administering HR policies and programs, delivering HR services, coordinating recruitment, processing HR transactions and payments, and using AI-enabled tools to improve efficiency while protecting confidential data.