HR Operations & Advisory Analyst

RTX (Raytheon); Cedar Rapids (IA); Hybrid; USD 55,000 - 78,000; Full time

Benefits offered by this job

Healthcare

Flexible schedules

Educational assistance

Parental leave

Career development

Job summary

RTX is seeking a dynamic HR Services professional to join our People Services team in a hybrid role based in Cedar Rapids, IA. You will engage with employees and managers through calls, chats, and cases, providing guidance on policies and resources.

You will assist in resolving complex employee issues, manage sensitive information, and support process improvements to enhance the employee experience. Collaboration across teams is essential to ensure excellent service delivery.

Qualifications

• University degree or equivalent experience.
• Experience solving problems and meeting customer needs.
• Experience with Microsoft Office.

Responsibilities

• Provide high-quality assistance to employees and managers via calls, chats, and case management.
• Assist in the resolution of complex HR matters with research and professional judgment.
• Identify and propose process improvements to enhance day-to-day operations.
• Collaborate across U.S. People Services teams to ensure a seamless experience for stakeholders.

Skills

Problem solving

Customer focus

Microsoft Office

Communication

Education

University Degree or equivalent

Tools

Workday

ServiceNow

Job description

RTX is seeking a dynamic HR Services professional to join our People Services team in a hybrid role based in Cedar Rapids, IA. You will engage with employees and managers through calls, chats, and cases, providing guidance on policies and resources.

You will assist in resolving complex employee issues, manage sensitive information, and support process improvements to enhance the employee experience. Collaboration across teams is essential to ensure excellent service delivery.