Analyst, HR Ops (Hybrid)

RTX (Raytheon); Cedar Rapids (IA); Hybrid; USD 55,000 - 78,000; Full time

Benefits offered by this job

Healthcare

Flexible schedules

Educational assistance

Parental leave

Career development

Job summary

RTX is seeking a dynamic HR Services professional to join our People Services team in a hybrid role based in Cedar Rapids, IA. You will engage with employees and managers through calls, chats, and cases, providing guidance on policies and resources.

You will assist in resolving complex employee issues, manage sensitive information, and support process improvements to enhance the employee experience. Collaboration across teams is essential to ensure excellent service delivery.

Qualifications

• University degree or equivalent experience.
• Experience solving problems and meeting customer needs.
• Experience with Microsoft Office.

Responsibilities

• Provide high-quality assistance to employees and managers via calls, chats, and case management.
• Assist in the resolution of complex HR matters with research and professional judgment.
• Identify and propose process improvements to enhance day-to-day operations.
• Collaborate across U.S. People Services teams to ensure a seamless experience for stakeholders.

Skills

Problem solving

Customer focus

Microsoft Office

Communication

Education

University Degree or equivalent

Tools

Workday

ServiceNow

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Our goal in People Services is to deliver an exceptional experience to employees and provide comprehensive support through various types of channels including via phone call, chat, or case management. We are seeking a dynamic, collaborative, and versatile professional to join our team. This unique role is designed to provide the incumbent with broad exposure to the inner workings of People Services, offering a well-rounded experience through multiple assignments in advisory, operational efficiency, and complex problem resolution.

U.S. Citizen, U.S. Person, or Immigration Status Requirements

Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type

None/Not Required

Security Clearance Status

Not Required

What You Will Do

Gain hands-on experience by contributing to four core areas of our HR operations; Advisory and Engagement, Complex Case Management, Operational Excellence, and Strategic Collaboration.

• HR Advisory & Engagement: Serve as a key resource for employees and managers in a contact center environment by providing high-quality assistance and resolution for various inquiries via calls, chats, and case. You will utilize a diagnostic approach to understand needs and provide clear guidance on company policies and self-service resources.
• Complex Case Management: Gain exposure to high-level HR matters by assisting in the resolution of complex employee issues. This includes conducting research, managing sensitive information with professional judgment, and ensuring that intricate inquiries are handled with accuracy and empathy.
• Operational Excellence: Support the team in identifying and recommending process enhancements. You will play an active role in projects designed to improve day-to-day operations, enhance the employee experience, and streamline operational and service delivery.
• Strategic Collaboration: Work across various teams within U.S. People Services to ensure a seamless and consistent experience for all stakeholders, while sharing insights that help the team identify opportunities for continuous improvement.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience.
• Experience in a professional environment with a focus on problem-solving and meeting customer needs.
• Experience with Microsoft Office applications.

Qualifications We Prefer

• Previous experience in a Human Resources or customer service-facing environment.
• Familiarity with HR policy or areas of expertise (i.e. Compensation, Benefits, Payroll, Talent Management, Employee Relations).
• Previous experience in contact center environments; assisting internal or external customers through phone or chat interactions.
• Experience utilizing HR systems such as Workday or ServiceNow.
• Excellent communication skills (written and oral) with the ability to show empathy and provide supportive guidance when addressing employee concerns.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks in a timely manner.
• Ability to work both independently and as part of a collaborative team.

Location

This is a hybrid position in Cedar Rapids, IA or Farmington, CT. Employees who are working in hybrid roles will work regularly both onsite and offsite. Onsite presence of up to 3 days is required and will be determined in partnership with your leader, and may vary based on assignment. Eligible candidates must reside within commuting distance Farmington, CT or Cedar Rapids, IA. Current address: US-IA-CEDAR RAPIDS-193 ~ 1120 Collins Rd NE ~ BLDG193.

What We Offer

• compensation
• healthcare
• wellness
• retirement and work/life benefits
• career development and recognition programs
• parental (including paternal) leave
• flexible work schedules
• achievement awards
• educational assistance
• child/adult backup care