HR & Onboarding Coordinator

The Helper Bees; Austin (TX); Remote; USD 45,000 - 65,000; Full time

Job summary

The Helper Bees is seeking an HR & Onboarding Coordinator to enhance the onboarding experience for new employees. This role involves managing pre-employment screening, maintaining employee records, and supporting HR operations. Join a dynamic team dedicated to empowering older adults and their families with quality in-home care services.

Qualifications

• 1-2 years of experience in an HR administrative role.
• Experience with onboarding processes required.
• Familiarity with HR compliance regulations.

Responsibilities

• Manage the entire onboarding process for new hires.
• Lead new employee orientation sessions via Zoom.
• Serve as the first point of contact for employee HR inquiries.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Communication skills

Problem-solving

Education

Associate's degree in Human Resources, Business, or related field

Tools

HRIS systems

Paylocity

Job description

Description

Join our winning team, recently honored on Forbes’ list of America's Best Startup Employers for 2025!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.
  
  

Job Summary

The HR & Onboarding Coordinator serves as a key support role within the People Operations department, focusing primarily on delivering an exceptional onboarding experience for new employees while providing administrative support for various HR functions. This role is responsible for ensuring all pre-employment screening requirements are completed prior to new hires' first day, maintaining accurate employee records, responding to employee inquiries, and supporting the overall efficiency of HR operations.

Supervisory Responsibilities

• None
  
  

Duties/Responsibilities

• Manage the entire onboarding process for new hires, including coordinating pre-employment screening (background checks, drug testing, reference checks), preparing paperwork, and ensuring all requirements are completed prior to start date.
• Lead new employee orientation sessions via Zoom ensuring a smooth transition for new team members.
• Maintain accurate and up-to-date digital employee records, ensuring confidentiality and compliance with record-keeping requirements.
• Complete employment verifications and other employment-related documentation in an accurate and timely manner.
• Serve as the first point of contact for employee questions related to HR policies, benefits, and procedures, handling and escalating issues as appropriate.
• Collaborate with the finance department regarding payroll, serving as a liaison between employees and the payroll team.
• Support benefits administration by assisting with enrollments, changes, and answering employee questions.
• Assist with HR-related reporting and audits.
• Bee a culture cultivator, living out all of The Helper Bees Core Values, and fully understanding our Mission & Vision.
• Support the People Operations team with other special projects and administrative tasks as needed.
  
  

Performance Metrics

• Onboarding Efficiency & Compliance: Ensure 100% compliance with all pre-employment requirements prior to start date, adherence to HR policies, procedures, and regulatory requirements while maintaining high overall satisfaction of new employees with the onboarding process.
• New Employee Retention: Effectiveness of onboarding and early support measured by retention rates of employees during their first 3 months of employment.
  
  

Response Time: Timely responses to employee inquiries and processing of employment verifications and other documentation.

Requirements

Required Skills/Abilities:

• Exceptional interpersonal skills with the ability to interact professionally with employees at all levels
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong organizational skills with excellent attention to detail
• Ability to maintain strict confidentiality with sensitive employee information
• Familiarity with HR compliance regulations
• Ability to problem-solve
• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively as part of a team
• Must be 18 years of age or older
  
  

Education And Experience

• 1-2 years of experience in an HR administrative role
• Associate's degree in Human Resources, Business, or related field preferred
• Experience with onboarding processes and HRIS systems required, Paylocity experience strongly preferred
• Basic understanding of payroll processes and systems
  
  

Physical Requirements

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.
  
  

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website o view all current job openings.