HR & Office Manager

Servpro Industries, Inc.; Ridgefield (CT); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Office and HR Manager to lead office operations and human resources. This role is pivotal in ensuring a compliant, efficient, and engaging workplace. You will manage a team, oversee HR functions, and contribute to business operations as part of the senior leadership team. If you are passionate about fostering a positive workplace culture and have strong leadership skills, this is the opportunity for you! Join a company that values growth and offers a supportive environment for professional development.

Benefits

Competitive salary based on experience

Superior benefits package

Paid training

Career development opportunities

Opportunities for professional growth

Qualifications

• 5+ years of experience in office management or HR generalist functions.
• Strong leadership skills with experience in building and managing teams.

Responsibilities

• Oversee office operations and HR functions for efficiency and compliance.
• Manage recruitment, onboarding, and training of new employees.
• Ensure compliance with federal and state HR regulations.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Multi-tasking

Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Business Administration

Tools

Microsoft Office

QuickBooks

Job description

Join Our Team at SERVPRO!

Are you a dynamic leader with a passion for both office management and human resources? SERVPRO is looking for an Office and HR Manager to oversee office operations and HR functions, ensuring a productive, compliant, and engaging workplace for all employees. If you thrive in a fast-paced environment and enjoy making a meaningful impact, this is the role for you!

Summary:

The Office and HR Manager is responsible for overseeing office operations and human resources functions to support the organization’s efficiency, compliance, and employee satisfaction. This role requires a strategic thinker who can manage administrative operations, ensure HR compliance, and foster a productive work environment. The Office and HR Manager will serve as a key member of the senior leadership team and contribute to all aspects of business operations.

Responsibilities:

1. Manage and maintain accurate employment files and records compliance.
2. Oversee office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting.
3. Maintain a professional and organized office culture.
4. Coordinate franchise interdepartmental communication and activities.
5. Provide leadership, training, and motivation to office staff.
6. Ensure compliant hiring practices, including recruiting, onboarding, and training new employees.
7. Administer employee relations, performance management, and disciplinary actions.
8. Facilitate completion of mid-year and annual employee reviews.
9. Develop and implement HR policies and ensure compliance with federal and state regulations.
10. Manage and solve complex employee relations issues.
11. Oversee payroll, W-2 reconciliation, timecard accuracy, wage garnishments, and per diem calculations for temporary labor.
12. Ensure proper handling of employee benefits, leave administration, and FMLA compliance.
13. Supervise payroll activities and collaborate with accounting on payroll-related matters.
14. Monitor federal/state compliance and training completion regarding risk management.
15. Manage and analyze financial reports, Accounts Payable, Accounts Receivable, and cash flow.
16. Establish processes to meet franchise Key Performance Metrics (KPMs) and business goals.
17. Monitor compliance with National Accounts program.
18. Manage subcontractor certifications, insurance, and other documentation needs.
19. Act as the Subject Matter Expert for all office-related technology and processes.
20. Complete application processes for Preferred Vendor programs.
21. Assist Senior Leadership Team as needed.
22. Plan and facilitate monthly team meetings.
23. Participate in career fairs and external hiring events.
24. Perform other job duties as assigned.

Education and Experience Requirements:

1. Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
2. Minimum of 5 years of experience in office management, HR generalist functions, or customer service management.
3. PHR/SPHR certifications preferred but not required.
4. Strong leadership skills with experience in building and managing teams.
5. Proficiency in Microsoft Office.
6. Experience in QuickBooks a plus but not required.
7. Experience with performance management, employee relations, and recruitment.
8. Knowledge of federal and state HR regulations and payroll administration.
9. IICRC and Xactimate certifications preferred.
10. Construction management experience is a plus.
11. Bilingual capabilities are a plus.

Skills & Competencies:

1. Outstanding written and verbal communication skills.
2. Highly organized with strong attention to detail and ability to multi-task.
3. Ability to work in a fast-paced, team-oriented office environment.
4. Strong analytical and problem-solving skills.
5. Self-motivated, goal-oriented, and adaptable.

Work Environment & Physical Demands:

1. This is a sedentary role in a fast-paced office environment.
2. Some filing and lifting of office supplies may be required.
3. Travel may be required based on business needs.

Compensation & Benefits:

1. Competitive salary based on experience.
2. Superior benefits package.
3. Paid training and career development opportunities.
4. Opportunities for professional growth and advancement.

Join Us Today!

If you are an organized, self-motivated leader who enjoys building strong teams and creating a positive workplace culture, we want to hear from you!

Each SERVPRO Franchise is independently owned and operated.