HR Manager, Performance Strategy

Wayfair; Boston (MA); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Equity grant

Hybrid in-office (Boston)

Office in Boston

Job summary

Wayfair in Boston seeks a Performance Strategy Manager to own end-to-end performance processes for global employees. You will design, test, and continuously improve annual reviews, mid-year check-ins, and promotions, while partnering with HR Systems/Tech and Talent leaders.

You’ll lead GenAI-enabled tooling and training to drive adoption across the workforce. The role is hybrid in-office (Boston) with in-office Mon-Thu and work-from-home on Fridays.

Qualifications

• 5+ years of relevant talent experience.
• Experience in HR processes & systems, consulting, operations, or at fast-paced technology companies preferred.

Responsibilities

• Own end-to-end design, testing, execution, and improvement of global performance cycles.
• Define project plans and manage execution through cycle prep, build, testing, and launch.
• Lead initiatives on using GenAI to write more effective reviews and shape the performance framework.

Skills

Process design

Project management

GenAI adoption

HRIS & Workday

Data analysis

Tools

Workday

Google Workspace

Job description

This role is eligible for annual equity grants subject to Board approval and company performance. Typical grant ranges vary by level and may significantly impact total compensation. For this position, equity could equal $19,000 subject to final approval by the company’s Board of Directors. Equity awards are not guaranteed, and the value of any equity award at the time of grant may fluctuate based on the company’s stock price and the grant date valuation.

This position is a hybrid in-office role that works out of our Boston office (Monday-Thursday will be working in office and Friday is work from home). This is not a virtual / remote position.

Wayfair believes that our people are our greatest asset and biggest differentiator. As Wayfair grows, so too does the need to ensure our talent strategy and approach is best in class. The Talent team enables Wayfair to make thoughtful, data-driven decisions about its people to drive meaningful change in ensuring Wayfair remains a great place to work.

As a Performance Strategy Manager, you love harnessing employee feedback to make work better, are passionate about helping employees develop their careers, and thoroughly enjoy improving large, complex processes. This role has end-to-end ownership of Wayfair's performance processes — including annual performance reviews (for corporate, frontline, and sales populations), mid-year check-ins, and bi-annual promotions — for all global employees. You'll independently design, test, execute, and continuously improve these processes, partnering closely with HR Systems/Tech, Talent Business Partners, and business stakeholders. You're also excited to shape how GenAI and automation tools to transform performance management at Wayfair — from helping employees write stronger reviews to rethinking how the performance framework itself should evolve. You will report into the global Performance Strategy lead.

Essential Functions

• Owns end-to-end design, testing, execution, and continuous improvement of Wayfair's global performance cycles — annual review (corporate, sales, and tenure), mid-year check-ins, and bi-annual promotions. Partners with HR Systems/Tech on Workday requirements, build, testing, launch, and troubleshooting, applying working knowledge of Workday and our homegrown calibration tool, Calibration Way.
• Independently defines project plans and manages execution through cycle prep, build, testing, and launch, solving tactical and operational problems as they arise (e.g., system outages, resourcing gaps). Works independently with Talent Business Partners, Talent Relations, and calibration facilitators to execute globally.
• Analyzes cycle data to evaluate the outcomes and effectiveness of performance management, and translates findings into action plans and recommendations both for the Performance Strategy team directly (e.g, process and/resource improvement), Talent Business Partners, and/or business leaders.
• Leads the charge on how Wayfair supports employees in using GenAI to write more effective reviews — defining the overall approach, recommending tools, and building the trainings and enablement materials needed to drive adoption across all employees.
• Co-leads the regular review and update of our Performance Assessment Framework to ensure it stays current with the evolution of GenAI and its impact on roles at Wayfair.
• Partners with internal Talent teams and the Performance Business Council (a group of AD+ leaders across the org) to identify needs and make process decisions focused on simplification and building a high-performance organization, including how GenAI and automation should reshape performance processes more broadly.

Team Structure

• Individual contributor role.
• Partners with a small core team and manager, alongside a broad set of cross-functional stakeholders (including Tech, People Analytics, Talent Business Partners, and senior business leaders) to deliver outcomes.

Education/Work Experience

• 5+ years of relevant talent experience
• Experience in HR processes & systems, consulting, operations, or at fast-paced technology companies preferred.

Skills

• Demonstrated ability to independently own and execute complex, high-stakes processes end-to-end with minimal oversight.
• Incredibly strong process implementation and project management skills — able to manage and drive multiple simultaneous, large-scale projects that align with a long-term performance vision.
• Proactively uses GenAI and automation tools to work more efficiently — e.g., streamlining analysis, communications, and process documentation — not just leading their adoption for others.
• Working knowledge of HRIS platforms (Workday experience strongly preferred) and calibration processes, sufficient to partner effectively with tech teams to build, launch, and troubleshoot systems.
• Excellent written and verbal communication skills, including the ability to collaborate and communicate with company leadership and influence stakeholders without direct authority.
• Analytical, creative, and innovative approaches to solving problems in a fast-paced, ambiguous, and changing environment.
• Integrity and respect for complete confidentiality.
• Ability to effectively present information and respond to requests from leadership.
• Capacity to identify, collect, and design relevant data to answer pressing business questions.
• Strong proficiency using Google Workspace.
• Ability to learn other systems and data sources as needed.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ("https://www.wayfair.com/careers/privacy"). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].