Assistant Store Manager of Logistics

Wayfair; Wilmette (IL); On-site; USD 57,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay & Bonus

Health Benefits from Day One

401(k) with Company Match

Tuition Reimbursement

Wayfair Employee Discount

Parental Leave Options

Paid time off

Job summary

Wayfair is seeking an Assistant Store Manager (ASM) of Logistics in Wilmette, IL to lead store operations, drive sales, and ensure an exceptional customer experience. You will balance strategic leadership with hands-on execution, using data-driven insights to optimize merchandising, inventory, and team performance.

You’ll manage a 60/40 blend of leadership and execution, coach a diverse team, and partner across departments to achieve store targets while modeling Wayfair’s values.

Qualifications

• 1+ year of leadership experience managing 10–30+ team members.
• 2+ years motivating high-performing teams, preferably in visual merchandising or store leadership.
• 3+ years of retail experience, ideally in home goods, furnishings, or interior design.
• Experience managing shipments, quality checks, inventory organization, and returns/exceptions handling.

Responsibilities

• Oversee store operations, sales performance, asset protection, safety, and customer engagement.
• Open/close the store as needed as a keyholder.
• Inspire and lead teams with proven sales tactics to exceed goals.
• Provide actionable feedback and coaching to all teams.
• Deliver authentic, knowledgeable service and collaborate with other teams.

Skills

Leadership

Team Building

Retail Experience

Inventory & Logistics

Pricing & Audits

Schedule Flexibility

Job description

Overview

As an Assistant Store Manager (ASM) of Logistics, you’ll take a leading role in bringing Wayfair’s retail vision to life within a high-performing, customer-centric environment. Reporting to the Department Manager, you will oversee critical store functions and assist across team verticals including operations, visual merchandising, and team development. Your focus is to ensure an exceptional customer experience, drive a high-performance team, and deliver on overall business targets.

Salary Range:

$57,273 - $63,636.50

Overview

As an Assistant Store Manager (ASM) of Logistics, you’ll take a leading role in bringing Wayfair’s retail vision to life within a high-performing, customer-centric environment. Reporting to the Department Manager, you will oversee critical store functions and assist across team verticals including operations, visual merchandising, and team development. Your focus is to ensure an exceptional customer experience, drive a high-performance team, and deliver on overall business targets. This position balances strategic leadership (about 60%) with hands‑on execution and tactical work (about 40%), requiring creativity, business acumen, and strong leadership. You’ll leverage data‑driven insights to implement merchandising strategies, optimize store operations, and inspire your team to exceed expectations in every area, from sales to service. Your contributions will directly impact the store’s success by fostering a collaborative, customer‑focused culture that reflects Wayfair’s values.

What Does an Assistant Store Manager (ASM) Do?

• Adapt Under Pressure: Manage competing priorities with poise and efficiency, ensuring smooth store operations and team productivity.
• Demonstrate Operational Versatility: Oversee store functions such as sales performance, asset protection, safety compliance, and customer engagement. Serve as a keyholder to open or close the store as needed.
• Execute Sales-Driven Leadership: Inspire, motivate, and lead teams using proven sales tactics to exceed performance goals.
• Coach and Develop Teams: Provide actionable feedback and in-the-moment coaching to all teams, ensuring adherence to Wayfair People Principles.
• Lead a First-in-Class Customer Experience: Deliver authentic, knowledgeable, and friendly service by collaborating with all teams and leveraging product expertise.
• Organizational Proficiency: Effectively organize in-store teams to execute priorities with strong planning and communication skills.
• Analytical Thinking: Interpret sales trends and data to solve problems and drive business growth.
• Embrace Innovation: Share ideas to improve operations while adapting to evolving product selections, promotions, and priorities.
• Drive Inventory and Pricing Accuracy: Oversee inventory tracking and pricing audits to maintain operational efficiency and compliance.
• Utilize Technology Effectively: Quickly learn and use software and digital tools, including mobile apps and communication platforms.
• Operate as “One Team”: You will support Wayfair’s total store goals by cross‑training across key store functions, including sales and back‑of‑house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

You’ll Thrive In This Role If You Have

• Leadership Experience: 1+ year leading teams of 10-30+ people.
• Team Motivation: 2+ years motivating high-performing teams, preferably in visual merchandising and brand presentation (store leader, manager, or trainer roles).
• Retail Background: 3+ years of retail experience, ideally in home goods, furnishings, or interior design.
• Inventory & Logistics: Experience managing shipments, quality checks, inventory organization, and returns/exceptions handling.
• Operational Skills: Comfortable coordinating furniture assembly and overseeing reverse logistics.
• Pricing & Audits: Experience verifying pricing accuracy and conducting regular audits.
• Schedule Flexibility: Willingness to work nights, weekends, and holidays as needed.

Additional Physical And Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

What are the Benefits*?

• Competitive Pay & Bonus: Earn competitive compensation with regular opportunities for performance-based increases and bonus potential.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We’ve got more good stuff where that came from!

NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].