Analytics Manager, Performance Management

Wayfair; Boston (MA); On-site; USD 121,000 - 138,000; Full time

Benefits offered by this job

Equity grants

Job summary

Wayfair is seeking a Manager for the Performance Management team based in Boston to drive improvements across its global transportation and delivery network. You will translate complex data into clear insights, lead analytics initiatives, and own critical dashboards for senior leaders.

The role requires building strong cross‑functional partnerships, mentoring early‑career analysts, and leveraging AI/automation to scale processes.

Qualifications

• A Bachelor’s or Master’s degree in a quantitative field.
• Direct people management experience, including coaching, performance management, and developing early-career talent.
• Experience in reporting and analytics.
• Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Looker, Tableau, or PowerBI.
• Familiarity with Python or R is preferred but not required.
• Strong verbal and written communications skills.
• Strong presentation skills to all levels of management.
• Experience in taking a company forward in a fast-growth environment, providing insight for direction, and managing change effectively.

Responsibilities

• Lead a team of analysts responsible for performance management across Wayfair’s global transportation network.
• Own weekly and monthly business reviews, translating performance trends into clear insights, root causes, and actions for leaders.
• Lead strategic analytics initiatives and team roadmaps, from problem identification through implementation and measurement of results.
• Conduct ad hoc analyses and build advanced reporting to generate actionable insights.
• Build, operationalize, and iterate on key performance metrics and dashboards to communicate insights from analyses to stakeholders and leaders.
• Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers.
• Build and leverage AI and automation tools to accelerate analysis, streamline recurring workflows, and improve the scalability of the team’s work.

Skills

People management

Analytics

Communication

Presentation

Change leadership

Education

Bachelor’s or Master’s degree in a quantitative field

Tools

Excel/Google Sheets

SQL/GBQ

Data visualization (Looker/Tableau/PowerBI)

Python/R

Job description

The base salary for this position is $121,000 to $137,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. This role is eligible for annual equity grants, subject to Board approval and company performance. Typical grant ranges vary by level and may significantly impact total compensation. For this position, equity could range from $30,000 to $35,000, subject to final approval by the company’s Board of Directors. Equity awards are not guaranteed, and the value of any equity award at the time of grant may fluctuate based on the company’s stock price and the grant date valuation.

Must be Onsite in Boston, MA (Monday-Thursday)

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

The Performance Management team is seeking a highly analytical, action-oriented, and collaborative Manager to help drive improvements across Wayfair’s global transportation and delivery network. In this role, you will lead the mechanisms used to understand network performance, identify emerging risks and opportunities, and translate complex operational data into clear insights and actions for senior leaders and cross-functional partners.

The Performance Management team is responsible for providing end-to-end visibility into transportation performance and ensuring the organization can quickly identify where the network is performing well, where it is falling short, and why. The team owns key performance metrics and recurring business reviews, conducts deep-dive analyses to uncover root causes, and partners closely with Operations, Carrier Management, Data Intelligence, Product, and Technology teams to improve performance, strengthen analytical capabilities, and drive better customer outcomes.

What You'll Do

• Lead a team of analysts responsible for performance management across Wayfair’s global transportation network.
• Own weekly and monthly business reviews, translating performance trends into clear insights, root causes, and actions for leaders.
• Lead strategic analytics initiatives and team roadmaps, from problem identification through implementation and measurement of results.
• Conduct ad hoc analyses and build advanced reporting to generate actionable insights.
• Build, operationalize, and iterate on key performance metrics and dashboards to communicate insights from analyses to stakeholders and leaders.
• Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers.
• Build and leverage AI and automation tools to accelerate analysis, streamline recurring workflows, and improve the scalability of the team’s work.

What You’ll Need

• A Bachelor’s or Master’s degree in a quantitative field.
• Direct people management experience, including coaching, performance management, and developing early-career talent.
• Experience in reporting and analytics.
• Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI).
• Familiarity with Python or R is preferred but not required.
• Strong verbal and written communications skills.
• Strong presentation skills to all levels of management.
• Experience in taking a company forward in a fast-growth environment, providing insight for direction, and managing change effectively.

An Important Note About Wayfair's In-Office Policy

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].