HR Manager & People Operations Lead

CrowdSync; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Career growth

Job summary

CrowdSync Technology is seeking an organized HR Manager & People Operations Lead to build and scale our people functions. You will oversee recruiting, onboarding, employee development, performance management, policies, and operational processes while partnering with senior leadership to drive accountability.

As a strategic partner, you will establish departmental KPIs, implement SOPs, manage onboarding programs, and support executive leadership with reporting, vendor coordination, and culture

Qualifications

• 3+ years in HR or people operations.
• Strong organizational and project management skills.
• Experience interviewing and hiring employees.

Responsibilities

• Lead recruiting across all departments.
• Develop job descriptions and hiring plans.
• Coordinate onboarding and training programs.
• Manage policies and employee handbook standards.
• Track KPIs and performance reviews.
• Provide executive support and SOPs.

Skills

HR Operations

Recruiting

Organization

Communication

Confidentiality

Tools

Microsoft Office

Google Workspace

HR platforms

Job description

Location: In-Person REQUIRED – 5 Days A Week

Employment Type: Full-Time

Compensation: $55,000–$60,000 Base Salary + Performance Bonus Opportunity

On-Target Earnings (OTE): $75,000+

About CrowdSync Technology

CrowdSync Technology is a leading provider of event technology solutions serving sports teams, venues, festivals, touring artists, brands, agencies, and corporate clients worldwide. Through our innovative LED wearable technology, RFID/NFC solutions, and CrowdPass platform, we create engaging fan experiences and deliver measurable audience insights.

As we continue to scale, we are seeking a highly organized, proactive, and people-focused HR Manager & People Operations Lead to help build the infrastructure, processes, and team necessary for our next phase of growth.

Position Overview

The HR Manager & People Operations Lead will be responsible for building and managing the company's human resources and people operations functions. This role will oversee recruiting, onboarding, employee development, performance management, internal policies, and organizational processes.

In addition to traditional HR responsibilities, this individual will serve as a strategic partner to senior leadership, helping establish departmental KPIs, performance review structures, SOPs, and operational systems that support scalability and accountability across the organization.

The ideal candidate is highly organized, process-driven, detail-oriented, and capable of balancing HR leadership with administrative and operational responsibilities.

Key Responsibilities

• Lead recruiting efforts across all departments including sales, operations, engineering, client success, marketing, and administration.
• Develop job descriptions and hiring plans with department leaders.
• Source, screen, interview, and coordinate candidates throughout the hiring process.
• Manage recruiting platforms, applicant tracking systems, and candidate communications.
• Coordinate offer letters, employment agreements, and pre-employment requirements.
• Build a talent pipeline for future hiring needs.

Employee Onboarding & Training

• Manage and continuously improve employee onboarding programs.
• Coordinate orientation, training schedules, and new hire integration.
• Develop training materials and resources for various departments.
• Ensure all employees receive necessary documentation, policies, and compliance training.
• Track employee development and training completion.

Human Resources & Employee Relations

• Create, maintain, and enforce company policies, procedures, and employee handbook standards.
• Serve as the primary internal HR resource for employees.
• Ensure compliance with employment laws and HR best practices.
• Manage employee files, records, and HR documentation.
• Assist with benefits administration and employee communications.
• Support conflict resolution and employee performance management initiatives.

Performance Management & KPI Development

• Partner with leadership to create measurable KPIs and performance standards for each department.
• Develop review frameworks, scorecards, and accountability systems.
• Coordinate and facilitate quarterly employee performance reviews.
• Conduct quarterly review meetings with employees and department leaders.
• Track organizational performance metrics and provide reporting to leadership.
• Help identify training, coaching, and development opportunities.

Operations & Executive Support

• Provide administrative and operational support to company leadership.
• Assist with accounts receivable tracking and administrative follow-up.
• Manage vendor onboarding paperwork, contracts, and compliance documentation.
• Organize internal documentation, shared resources, and company records.
• Create and maintain standard operating procedures (SOPs) across departments.
• Coordinate special projects and company-wide initiatives.
• Support leadership with reporting, scheduling, documentation, and organizational priorities.

Organizational Development

• Help build systems and processes that support company growth.
• Improve cross-department communication and accountability.
• Develop scalable workflows and operational best practices.
• Identify areas for process improvement and operational efficiency.
• Contribute to company culture, employee engagement, and retention initiatives.

Qualifications

Required

• 3+ years of experience in Human Resources, People Operations, Recruiting, Operations Management, or a related role.
• Strong organizational and project management skills.
• Excellent written and verbal communication abilities.
• Experience interviewing and hiring employees.
• Ability to manage confidential information with professionalism and discretion.
• Proficiency with Microsoft Office, Google Workspace, and HR/recruiting platforms.
• Strong attention to detail and follow-through.

Preferred

• Experience in a startup, technology, events, agency, or fast-growth environment.
• Experience creating employee handbooks, SOPs, and company policies.
• Knowledge of performance management systems and KPI development.
• Familiarity with payroll, benefits administration, or HR compliance.
• Experience supporting executive leadership teams.
• On-Target Earnings (OTE): $75,000+
• Career growth opportunities within a rapidly growing technology company
• Direct exposure to executive leadership and strategic initiatives
• Opportunity to help shape the future structure and culture of the organization

If you are passionate about building teams, developing people, creating scalable systems, and helping a growing company reach its next stage of success, we'd love to hear from you.