HR Manager, Operations – Start up!

Creative Financial Staffing, LLC; Cambridge (MA); On-site; USD 145,000 - 185,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an HR Manager – Operations in Cambridge, MA to own and scale the people infrastructure for a high-growth organization. This onsite role drives HR operations, compliance, benefits administration, and employee relations while partnering with Talent Acquisition to ensure a seamless onboarding experience.

The ideal candidate has 5+ years in HR operations or HR generalist roles, strong knowledge of employment law and multi-state compliance, and hands-on

Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field.
• 5+ years of experience in HR Operations, HR, or HR Generalist roles.
• Hands-on experience administering and optimizing HRIS platforms; experience with Rippling is highly desirable.
• Strong knowledge of employment law, HR best practices, and multi-state compliance requirements.
• Experience managing employee benefits programs and partnering with external brokers or vendors.
• Demonstrated experience supporting employee relations matters and advising managers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
• Excellent interpersonal and communication skills across levels.
• SHRM, HRCI, or related HR certification preferred.
• Experience in a high-growth startup or scaling organization; exposure to tech/robotics environments preferred.

Responsibilities

• Serve as the primary point of contact for employee questions and HR-related matters across the organization.
• Own and maintain the HRIS, ensuring data accuracy, compliance, and organized personnel records.
• Lead benefits administration activities, including employee education, vendor coordination, and open enrollment processes.
• Ensure compliance with federal, state, and local employment regulations, including multi-state requirements, recordkeeping, and audit support.
• Advise managers on employee relations matters, including performance management, workplace concerns, and disciplinary issues.
• Manage the employee offboarding process and associated documentation.
• Coordinate immigration-related support between employees and external legal partners.
• Partner closely with Talent Acquisition to ensure a seamless transition from recruiting through onboarding.
• Develop and improve HR programs, policies, and operational processes to support continued growth and scalability.
• Manage relationships with external HR vendors, service providers, and consultants.
• Provide leadership and mentorship to HR support staff as the team expands.

Skills

HR Operations

HRIS Admin

Employment Law

Multi-state compliance

Benefits Admin

Employee relations

Vendor mgmt

Leadership

Communication

SHRM/HRCI

Education

Bachelor’s degree in HR or related field

Tools

Rippling

Job description

HR Manager, Operations
Location: Cambridge, MA (Onsite)
Salary: $145-185K + 30% Bonus

Why the HR Manager, Operations opportunity?

• The Company: A venture-backed robotics and advanced technology company developing next-generation intelligent automation solutions.
• The Objective: As the HR Manager – Operations, you will own and scale the people infrastructure supporting a rapidly growing organization. You’ll serve as the go-to HR resource for employees and managers while driving HR operations, compliance, benefits administration, and employee relations.
• The Impact: This is a highly visible role that will help shape the employee experience and operational foundation of a high-growth company. You’ll have the opportunity to enhance existing HR programs, introduce scalable processes, and ensure employees receive exceptional support as the business continues to grow.

The HR Manager, Operations responsibilities include but are not limited to:

• Serve as the primary point of contact for employee questions and HR-related matters across the organization.
• Own and maintain the HRIS, ensuring data accuracy, compliance, and organized personnel records.
• Lead benefits administration activities, including employee education, vendor coordination, and open enrollment processes.
• Ensure compliance with federal, state, and local employment regulations, including multi-state requirements, recordkeeping, and audit support.
• Advise managers on employee relations matters, including performance management, workplace concerns, and disciplinary issues.
• Manage the employee offboarding process and associated documentation.
• Coordinate immigration-related support between employees and external legal partners.
• Partner closely with Talent Acquisition to ensure a seamless transition from recruiting through onboarding.
• Develop and improve HR programs, policies, and operational processes to support continued growth and scalability.
• Manage relationships with external HR vendors, service providers, and consultants.
• Provide leadership and mentorship to HR support staff as the team expands.

Qualifications:

• Bachelor’s degree in Human Resources, Business, or a related field required.
• 5+ years of experience in HR Operations, Human Resources, or HR Generalist roles.
• Hands-on experience administering and optimizing HRIS platforms; experience with Rippling is highly desirable.
• Strong knowledge of employment law, HR best practices, and multi-state compliance requirements.
• Experience managing employee benefits programs and partnering with external brokers or vendors.
• Demonstrated experience supporting employee relations matters and advising managers.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently.
• Excellent interpersonal and communication skills with the ability to build trust across all levels of an organization.
• SHRM, HRCI, or related HR certification preferred.
• Experience working in a high-growth startup or scaling organization preferred.
• Exposure to technology, robotics, hardware, manufacturing, or engineering-driven environments preferred.

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