HR Knowledge & ServiceNow Portal Specialist

Orion Group; North Chicago (IL); Hybrid; USD 41,000 - 47,000; Full time

Job summary

Orion Group is seeking an HR Specialist – ServiceNow Knowledge Management & HR Portal in North Chicago, IL. Hybrid work setup (on-site Tue, Wed, Thurs; remote Mon, Fri). 11‑month contract on W‑2 with Orion Group.

8‑hour days, typical 8:00–9:00 start, two MS Teams interview rounds. The role focuses on managing HR knowledge content, supporting self‑service platforms, coordinating stakeholder requests, and ensuring accuracy across HR digital resources.

Qualifications

• 3–5 years of hands‑on experience with ServiceNow Knowledge Management and Case Management.
• Experience creating, maintaining, organizing, or publishing knowledge articles and digital content.
• Experience supporting websites, employee portals, knowledge platforms, or digital self‑service solutions.

Responsibilities

• Manage HR knowledge content, articles, FAQs, and guides.
• Support HR self-service platforms and portal maintenance.
• Coordinate content updates with subject matter experts and content owners.
• Maintain consistent formatting and navigation across HR self‑service resources.
• Assist content publishing and validation of changes.

Skills

ServiceNow KM

Case Management

Content maintenance

Stakeholder coordination

Digital self-service

Tools

ServiceNow

CMS (Content Management System)

Job description

Orion Group is seeking an HR Specialist – ServiceNow Knowledge Management & HR Portal in North Chicago, IL. Hybrid work setup (on-site Tue, Wed, Thurs; remote Mon, Fri). 11‑month contract on W‑2 with Orion Group.

8‑hour days, typical 8:00–9:00 start, two MS Teams interview rounds. The role focuses on managing HR knowledge content, supporting self‑service platforms, coordinating stakeholder requests, and ensuring accuracy across HR digital resources.