HR Helpdesk Generalist — Employee Experience Champion

TTM Technologies; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

TTM Technologies, Inc. is seeking an HR Shared Services Generalist - Tier I to serve as the first point of contact for employee inquiries. You will deliver timely, accurate responses and triage more complex issues to Tier II, acting as the face of HR Shared Services for our workforce.

The role focuses on building a positive employee experience through empathetic support, efficient HR transaction processing, and adherence to HR policies and programs across the organization.

Qualifications

• Serve as the primary point of contact for incoming HR inquiries via phone, email, chat, and case management.
• Provide accurate responses on HR policies, benefits, payroll, leave, onboarding, and offboarding.
• Triage and escalate complex or sensitive inquiries to Tier II or HR Partners according to protocol.

Skills

HR inquiries handling

Customer service

Job description

TTM Technologies, Inc. is seeking an HR Shared Services Generalist - Tier I to serve as the first point of contact for employee inquiries. You will deliver timely, accurate responses and triage more complex issues to Tier II, acting as the face of HR Shared Services for our workforce.

The role focuses on building a positive employee experience through empathetic support, efficient HR transaction processing, and adherence to HR policies and programs across the organization.