HR Helpdesk Administrator

Easter Seals NH, Inc.; Manchester (NH); Presencial; USD 28.000 - 29.000; Jornada completa

Descripción de la vacante

Easter Seals NH, Inc. is hiring a Human Resources Helpdesk Administrator at our Manchester, NH location to serve as the first point of contact for employee inquiries on HR policies, benefits, payroll, and procedures.

The role requires 2–3 years HR/benefits experience, strong customer service, and proficiency with Microsoft Office; Workday experience is a plus. On-site, Monday–Friday, 8:00–5:00, with a comprehensive benefits package.

Formación

• 2–3 years related Human Resources and/or Benefits experience required.
• Associate's degree in related field preferred.
• Workday experience beneficial, Microsoft Office Suite experience required.
• Excellent customer service skills.
• Computer proficiency, organization, attention to detail, problem-solving, and the ability to handle confidential information.
• Valid driver's license and reliable transportation.

Responsabilidades

• Provide excellent customer service while responding to employee inquiries via phone, email, and in-person regarding HR policies, benefits, payroll, and procedures.
• Provide guidance and support to onboarding, benefits, and payroll.
• Maintain accurate records of employee interactions and issues reported, and conduct follow-up as needed to ensure resolution.
• Assist employees with benefits enrollment.
• Collaborate with HR team members to resolve complex employee issues and escalate as necessary.
• Ensure departmental invoices, purchase orders, and corporate credit card reconciliations are prepared, coded, and submitted accurately and in a timely manner.
• Manage Employee Recognition programs such as Caught in the Act, Longevity Awards and others as assigned.
• Serve as DiSC Epic-Wiley administrator, ensuring assessment links and results are sent to staff.
• Manage, order, and record supplies and equipment for program and/or department. Place service calls for and perform maintenance, as required.
• Develop and maintain HR resources, FAQs, and support documentation for employees.
• Support HR initiatives and projects as needed.

Conocimientos

Customer service

Organization

Attention to detail

Problem solving

Confidentiality

Educación

Associate's degree in related field

Herramientas

Workday

Microsoft Office

Descripción del empleo

HR Helpdesk Administrator page is loaded## HR Helpdesk Administratorlocations: Manchester, NHtime type: Full timeposted on: Posted Todayjob requisition id: JR2954**Job Description:**Easterseals NH is hiring for a Human Resources Helpdesk Administrator to serve as the first point of contact for employee inquiries regarding HR policies, benefits, payroll, and procedures.**\\*\\* On location at our Auburn Street home office, not a remote role \\*\\*****Essential Responsibilities:*** Provide excellent customer service while responding to employee inquiries via phone, email, and in-person regarding HR policies, benefits, payroll, and procedures.* Provide guidance and support to onboarding, benefits, and payroll.* Maintain accurate records of employee interactions and issues reported, and conduct follow-up as needed to ensure resolution.* Assist employees with benefits enrollment.* Collaborate with HR team members to resolve complex employee issues and escalate as necessary.* Ensure departmental invoices, purchase orders, and corporate credit card reconciliations are prepared, coded, and submitted accurately and in a timely manner.* Manage Employee Recognition programs such as Caught in the Act, Longevity Awards and others as assigned.* Serve as DiSC Epic-Wiley administrator, ensuring assessment links and results are sent to staff.* Manage, order, and record supplies and equipment for program and/or department. Place service calls for and perform maintenance, as required.* Develop and maintain HR resources, FAQs, and support documentation for employees.* Support HR initiatives and projects as needed.**Qualifications:*** Two to three (2-3) years related Human Resources and/or Benefits experience required* Associate's degree in related field preferred* Workday experience beneficial, Microsoft Office Suite experience required* Excellent customer service skills* Computer proficiency, organization, attention to detail, problem-solving, and the ability to handle confidential information* Valid driver's license and reliable transportation**Hours:** Full-time, 40 hour position, Monday - Friday typical hours expected to primarily be 8:00 to 5pm**Compensation:** $20.00 - $21.00 based on education and experience.We offer a comprehensive benefits package for full-time, eligible employees, including:* Medical, Dental, Vision, Life & Disability* PTO begins accruing on your first day!* Up to 9 paid holidays annually, plus one floating holiday of your choice. For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.* 403(b) employer match up to a maximum of 3%* Tuition reimbursement after one year of employment* Student loan repayment for qualifying degrees after one year of employment* Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation**We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.**[e-mail] part of a dynamic team dedicated to elevating all abilities, empowering lives, and fostering positive impact in the community.Join the Easterseals NH & VT family, where your passion meets purpose.Easterseals New Hampshire and Vermont elevates people of all abilities. We serve thediverse needs of approximately 18,000 children, adults, seniors, families, and veteranseach year.We provide services across two states, and our programs cover areas like earlyintervention, autism, intellectual and developmental disabilities, adult day andin-home care, behavioral health, family-centered practices for child welfare, housing,and substance use disorders.We help people in New Hampshire and Vermont live their best lives.Joining Easterseals NH & VT presents an opportunity to gain valuable experience, advance your career, and make a meaningful difference in people's lives. Our organization provides various benefits and programs designed to support the well-being of our employees and their families. Explore our offerings here.We are honored to be recognized as a NH Veteran-Friendly Business and a recovery-friendly workplace.