HR Help Desk Specialist

Georgia State University; Atlanta (GA); On-site; USD 40,000 - 45,000; Full time

Job summary

Join the Human Resources Administration at a leading university as an HR Help Desk Specialist. This role provides essential HR customer service support, engages with various university staff, and resolves HR inquiries through effective communication. Ideal candidates possess strong problem-solving skills, attention to detail, and a commitment to excellent customer service in a supportive work environment.

Benefits

Flexible work environment

Professional development opportunity

Mentorship

Qualifications

• Bachelor’s degree or equivalent experience in customer service.
• Ability to work in a fast-paced environment while multitasking.
• Experience in a customer-facing role is preferred.

Responsibilities

• Provide HR customer service support for staff, faculty, and students.
• Investigate and resolve HR questions and issues through various communication channels.
• Maintain documentation of activities and assist visitors at the HR Service Window.

Skills

Customer service

Problem-solving

Attention to detail

Multitasking

Communication

Education

Bachelor’s degree

High School diploma or GED

Tools

Microsoft Office Suite

ServiceNow

Job description

Human Resources Administration

Georgia State University

Human Resources Administration fosters a workplace where employees are supported to work together and thrive. We ensure Georgia State’s unparalleled success by securing the best workforce talent and connecting employees with outstanding benefits. Once employed we support our faculty, staff, and student employees to engage, learn, develop, and grow - professionally and personally.

Are you ready to walk through the door of opportunity?

If you are seeking a rewarding career in a fast-paced work environment, with career progression and the chance to learn from the best, then get ready to join our awesome Human Resources Operations team at Georgia State University.

The Human Resources Administration at Georgia State University is seeking to hire an HR Help Desk Specialist.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.
  
  
  

What Will You Do: This position is responsible for providing HR customer service support for staff, faculty, and students.

Duties And Responsibilities Include:

• Investigate and resolve a broad range of simple to complex HR questions and issues by: answering, evaluating, and accurately prioritizing incoming telephone, voicemail, email requests for assistance from college & division HR officers, managers, and staff across GSU.
• Resolves routine problems based on existing documentation, training, resources, etc. Solicits relevant information from client in order to sufficiently describe non-routing problems to Tier 2 representatives and effectively communicate resolution to client.
• Maintain documentation of activities, including logging and tracking all work using ServiceNow.
• Actively works to drive all work to the lowest possible resolution level by recommending/authoring knowledge articles for addition to the knowledge base, recommending new case categories and continually seeking innovative ways to improve the HR customer experience
• Assists guests in-person at HR Service Window
• Provides administrative support
• Performs other related duties as assigned.
  
  
  

Minimum Requirements:

• Bachelor’s degree; or High School diploma or GED and four years of customer service, administrative or office experience; or a combination of education and related experience.
  
  
  

Preferred Requirements:

• Proficiency in Microsoft Office Suite and familiarity with office management software.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Previous experience in a front desk, receptionist, or customer service role is preferred.
• Ability to work independently while contributing to a team-oriented environment.
• Problem-solving skills to address issues promptly and efficiently.
• Commitment to delivering high-quality customer service with a focus on precision and reliability.
• Experience in handling sensitive data and ensuring data privacy.
• Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.
• Excellent interpersonal and communication skills to interact with visitors and team members.
  
  
  

Department: Human Resources Administration

Location: Atlanta Campus

Shift: 8:30AM - 5:15PM

Salary : $40,000 - $45,000

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 06/23/25, 12:00:00 AM

06/27/25, 11:59:00 PM

Special Instructions: To be fully considered for this position, all candidates at the time of submission must provide the following documents::

• A complete and accurate GSU application
• Resume
• Cover Letter (recommended)
  
  
  

Georgia State University Values: : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

Equal Employment Opportunity: : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.