Field Services Support Desk Specialist-2

RaceTrac Petroleum, Inc.; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the fuel service industry seeks a Field Services Support Specialist to provide essential maintenance and troubleshooting support for store operations. This role demands flexibility and strong communication skills to ensure high-quality customer service, with opportunities for growth in a dynamic team environment.

Qualifications

• Flexibility to work 24 hours/7 days a week.
• Knowledge of C-Store or retail experience is a plus.
• Experience with PC, network, hardware, and software installation.

Responsibilities

• Provides maintenance support and exceptional customer service.
• Handles troubleshooting functions and follow-ups on service complaints.
• Communicates with teams regarding maintenance issues.

Skills

Customer service

Troubleshooting

Communication

Education

1+ years of experience in a service industry or related field

Tools

Microsoft Office Suite

Job description

RaceTrac Company Overview

Job Description:

The Field Services Support Specialist provides support to the team responsible for the organization’swork order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel.

Responsibilities:

• Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
• Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
• Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.

Qualifications:

• Flexibility to work 24 hours/7 days a week
• 1+ years of experience in a service industry or related field preferred
• Knowledge of Microsoft Office Suite preferred
• C-Store or other retail experience a plus
• Knowledge of PC, network, hardware, and software installation and configuration a plus

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.