Field Services Support Desk Specialist-2

RaceTrac; Atlanta (GA); On-site; USD 43,000 - 53,000; Full time

Job summary

RaceTrac is seeking a Field Services Support Desk Specialist-2 to provide essential support to store operations. The role involves troubleshooting, ensuring maintenance efficiency, and optimizing resources. Ideal candidates will have service industry experience, strong communication skills, and flexibility to work various shifts in a dynamic environment.

Qualifications

• Flexibility to work 24/7.
• Experience in a service industry preferred.
• Knowledge of PC, network, and hardware configurations is a plus.

Responsibilities

• Provides maintenance support and exceptional customer service to field personnel.
• Follows up on service complaints and ensures solutions.
• Maintains compliance with regulations.

Skills

Customer Service

Troubleshooting

Communication

Call Handling

Education

1+ years of experience in service industry

Tools

Microsoft Office Suite

Job description

Field Services Support Desk Specialist-2

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Field Services Support Desk Specialist-2

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RaceTrac Company Overview

Job Description:

The Field Services Support Specialist provides support to the team responsible for the organization’s work order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel.

Responsibilities

• Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
• Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
• Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
  
  

Qualifications

• Flexibility to work 24 hours/7 days a week
• 1+ years of experience in a service industry or related field preferred
• Knowledge of Microsoft Office Suite preferred
• C-Store or other retail experience a plus
• Knowledge of PC, network, hardware, and software installation and configuration a plus
  
  

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Quality Assurance, and Management

• Industries

  Retail

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