HR Generalist

CTW; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

CTW is seeking a proactive HR Generalist to support our growing U.S. operations, with a strong focus on Employee Relations.

The ideal candidate will handle workplace concerns, investigations, and partner with managers to apply HR policies in a fast-paced startup environment in New York. You will manage payroll support, benefits, onboarding and offboarding, maintain HRIS records, and help implement HR processes.

Qualifications

• Bachelor's degree in HR or related field required.
• 2+ years HR experience with emphasis on employee relations.
• Knowledge of U.S. employment laws and HR compliance.
• Strong interpersonal and organizational skills; able to handle sensitive matters discreetly.

Responsibilities

• Serve as primary point of contact for day-to-day employee relations matters and HR policy questions.
• Handle employee relations issues and conduct workplace investigations with documentation and confidentiality.
• Provide guidance to managers and employees on workplace policies and HR best practices.
• Support payroll processing, benefits administration, onboarding, offboarding, and lifecycle activities.
• Maintain accurate employee records and HRIS data; ensure compliance with U.S. laws and policies.
• Assist with implementing and improving HR policies, procedures, and internal processes.
• Coordinate general office administration and support other HR initiatives as needed.

Skills

Employee relations

Workplace investigations

HR policy guidance

Payroll processing

Benefits administration

Onboarding & offboarding

HRIS

New York employment laws

SHRM-CP / PHR

Strong communication

Education

Bachelor's degree in Human Resources, Business Administration, or a related field

Job description

We are seeking a proactive and hands-on HR Generalist with strong experience in Employee Relations to support our growing U.S. operations. The ideal candidate has practical experience handling workplace concerns, resolving employee relations issues, and supporting day-to-day HR operations. This role requires adaptability, sound judgment, and the ability to work independently in a fast-paced environment. Experience in a startup or fast-growing company is highly preferred.

• Serve as the primary point of contact for day-to-day employee relations matters, including workplace concerns, employee inquiries, interpersonal conflicts, and HR policy questions.
• Handle employee relations issues and conduct workplace investigations, ensuring appropriate documentation, confidentiality, and fair resolution.
• Provide guidance to managers and employees on workplace policies, employee relations matters, and HR best practices.
• Support payroll processing, benefits administration, onboarding, offboarding, and other employee lifecycle activities.
• Maintain accurate employee records and HRIS data while ensuring compliance with applicable U.S. employment laws and company policies.
• Assist with the implementation and improvement of HR policies, procedures, and internal processes.
• Coordinate general office administration and support other HR and operational initiatives as needed.
• Bachelors degree in Human Resources, Business Administration, or a related field.
• Minimum of 2 years of hands-on HR experience, including significant experience in employee relations.
• Demonstrated ability to resolve employee concerns and manage workplace conflicts.
• Working knowledge of U.S. employment laws and HR compliance requirements.
• Strong interpersonal, communication, and organizational skills with the ability to handle sensitive matters discreetly.
• HR experience in a startup or fast-growing company.
• Experience handling employee relations independently.
• Familiarity with New York employment laws.
• Professional HR certification (e.g., SHRM-CP, PHR).
• Experience with HRIS platforms and Microsoft Office applications.