HR Generalist

Flightstar Aircraft Services; Jacksonville (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Flightstar Aircraft Services is seeking an HR Business Partner to advise employees and managers on workplace concerns, conduct investigations, and partner with leadership on outcomes.

The role supports benefits, leave management, recruitment, onboarding, compliance, and HRIS administration, while enabling performance improvement and engagement across the organization. Fluency in English is required, Spanish is a plus.

Qualifications

• 3–5 years of HR experience with emphasis on employee relations, investigations and performance management.
• Solid knowledge of employment laws and HR best practices.
• Strong coaching, conflict resolution and communication skills.
• Ability to navigate sensitive situations with professionalism and sound judgment.
• English required; Spanish a plus.
• UKG experience required.

Responsibilities

• Serve as trusted advisor to employees and managers on workplace concerns and HR matters.
• Conduct fair, thorough investigations into employee complaints (e.g., misconduct, policy violations).
• Provide recommendations and partner with leadership on appropriate outcomes.
• Promote a respectful, inclusive, and compliant work environment.
• Support HR functions and act as backup for benefits administration, leave management, recruitment, onboarding, compliance, and HRIS administration.
• Partner with leaders to manage and improve employee performance.
• Coach managers on performance conversations, feedback and accountability.
• Support development of performance improvement plans and corrective actions.
• Ensure consistency and fairness in performance practices.
• Assist with performance review cycles and goal setting.
• Support engagement surveys and action planning; analyze feedback and recommend improvements.
• Assist with recognition programs and internal communications; strengthen morale and retention.
• Interpret and apply HR policies and employment laws (ADA, FMLA, EEOC, etc.).
• Maintain confidentiality handling sensitive employee information; support onboarding/offboarding and broader HR initiatives.

Skills

employee relations

investigations

performance management

coaching

conflict resolution

communication

team collaboration

Excel

HR systems

Spanish (plus)

Education

Bachelor’s degree in HR, Business, or related field

Tools

UKG HRIS

Job description

• Serve as a trusted advisor to employees and managers on workplace concerns and HR matters
• Conduct fair, thorough, and timely investigations into employee complaints (e.g., misconduct, harassment, policy violations)
• Provide recommendations and partner with leadership on appropriate outcomes
• Promote a respectful, inclusive, and compliant work environment

Support employees and managers across a variety of HR functions and serve as a key backup for benefits administration, while also assisting with leave management, workplace investigations, recruitment, onboarding, compliance, and HRIS administration.

Performance Management

• Partner with leaders to manage and improve employee performance
• Coach managers on performance conversations, feedback, and accountability
• Support the development of performance improvement plans (PIPs) and corrective actions
• Ensure consistency and fairness in performance practices
• Assist with performance review cycles and goal-setting processes

Employee Engagement

• Support engagement surveys and action planning
• Analyze feedback and recommend solutions to improve employee experience
• Assist with recognition programs and internal communications
• Partner with leaders to strengthen morale and retention

HR Compliance & Support

• Interpret and apply HR policies and employment laws (ADA, FMLA, EEOC, etc.)
• Maintain confidentiality while handling sensitive employee information
• Support onboarding, offboarding, and broader HR initiatives

What You Bring

• 3–5 years of HR experience, with strong emphasis on employee relations, investigations, and performance management
• Solid knowledge of employment laws and HR best practices
• Strong coaching, conflict resolution, and communication skills
• Ability to navigate sensitive situations with professionalism and sound judgment
• Strong team orientation and collaboration skills
• Advanced level utilization of Excel and other HR systems
• English required and Spanish a plus.
• Must be a U.S. Citizen or Green Card holder.
• Experience with UKG required.

Nice to Have:

• Bachelor’s degree in HR, Business, or related field
• Work experience in the aviation/MRO industry

Why Join Us

• Opportunity to make a meaningful impact on culture and employee experience
• Collaborative and values-driven HR team
• Growth and development opportunities

This role operates in an office environment inside of an airplane hangar. The position may require occasional movement within the workplace, use of standard office equipment, and communication with employees and leaders.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration without regard to legally protected characteristics.

If you need an accommodation during the application or interview process, please contact Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.