HR Generalist

Adecco US, Inc.; Boise (ID); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid leave

Job summary

Adecco US, Inc. is hiring an HR Service Center Representative in Boise, Idaho. This role serves as the first contact for employees, managers, and HR partners needing HR and payroll help. The ideal candidate has HR generalist or service center experience and strong customer service skills.

Location is on-site in Boise with a full-time schedule. Pay ranges from $25.00 to $30.00 per hour, and the contract runs through March 26, 2027. Starts ASAP with flexible hours between 7:00 a.m. and 5:30 p.m.

Qualifications

• At least one year of HR generalist, HR operations, or employee service center experience
• Experience answering or researching HR and payroll-related questions
• Strong customer service and communication skills
• Accurate and efficient data entry
• Ability to research questions and elevate issues when necessary
• Experience handling sensitive and confidential employee information
• Strong attention to detail and organizational skills
• Ability to manage multiple employee inquiries and priorities

Responsibilities

• Serve as the first point of contact for HR and payroll inquiries received by telephone, email, or an HR case management system
• Research employee questions and provide accurate information and solutions
• Enter and update employee information in HR technology systems
• Clarify customer concerns and determine the appropriate resolution
• Escalate complex inquiries to the appropriate HR, payroll, or business unit team
• Maintain professionalism while handling confidential employee information
• Complete administrative, transactional, data entry, and audit-related assignments
• Cross-train with other HR teams to assist with changing workloads
• Provide additional support during seasonal hiring, annual benefits enrollment, and other high-volume periods
• Document inquiries and resolutions accurately within the case management system

Skills

HR generalist experience

Employee service center experience

Customer service

Data entry

Confidential information handling

Research & problem solving

Communication skills

Multitasking

Education

HR operations experience

Tools

SAP SuccessFactors

Workday

PeopleSoft

BMC Helix

ServiceNow

Workday Help

Job description

HR Service Center Representative

Adecco is hiring an HR Service Center Representative in Boise, Idaho. This position serves as the first point of contact for employees, managers, and HR partners who need assistance with human resources and payroll-related questions.

The ideal candidate has previous HR generalist or employee service center experience, strong customer service skills, and experience using HR information and case management systems.

Location: Boise, Idaho

Pay: $25.00 to $30.00 per hour

Schedule: Full-time, Monday through Friday

Hours: Flexible eight-hour schedule between 7:00 a.m. and 5:30 p.m.

Work Setting: On-site

Contract Duration: Through March 26, 2027

Start Date: As soon as possible

Key Responsibilities

• Serve as the first point of contact for HR and payroll inquiries received by telephone, email, or an HR case management system

• Research employee questions and provide accurate information and solutions

• Enter and update employee information in HR technology systems

• Clarify customer concerns and determine the appropriate resolution

• Escalate complex inquiries to the appropriate HR, payroll, or business unit team

• Maintain professionalism while handling confidential employee information

• Complete administrative, transactional, data entry, and audit-related assignments

• Cross-train with other HR teams to assist with changing workloads

• Provide additional support during seasonal hiring, annual benefits enrollment, and other high-volume periods

• Document inquiries and resolutions accurately within the case management system

Qualifications

• At least one year of HR generalist, HR operations, or employee service center experience

• Experience answering or researching HR and payroll-related questions

• Strong customer service and communication skills

• Accurate and efficient data entry skills

• Ability to research questions and elevate issues when necessary

• Experience handling sensitive and confidential employee information

• Strong attention to detail and organizational skills

• Ability to manage multiple employee inquiries and priorities

Systems Experience

Experience using the following types of systems is required:

• HR information systems such as SAP SuccessFactors, Workday, PeopleSoft, or a comparable platform

• HR case management or ticketing systems such as BMC Helix, ServiceNow, Workday Help, or a comparable system

Experience working in a shared services or centralized employee service center is helpful but not required.

Pay Details: $25.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.