HR Client Solutions Associate

NYU Langone Health; New York (NY); On-site; USD 41,000 - 65,000; Full time

Job summary

NYU Langone Health is seeking an HR Client Solutions Associate to provide essential HR support. The role focuses on delivering high-quality customer service and proactive data analysis to enhance the employee experience. Ideal candidates are collaborative, detail-oriented, and capable of managing multiple tasks in a dynamic environment. Join a prestigious health system committed to equality and employee wellness.

Benefits

Extensive benefits and wellness programs

Qualifications

• Two years of college and at least one year of HR administration experience required.
• Excellent interpersonal skills and adaptability to change are essential.
• Proficient computer skills with high accuracy in data entry.

Responsibilities

• Provide HR services and support to employees and managers.
• Assist in training sessions and maintain HR process documentation.
• Handle inquiries professionally and contribute to special projects.

Skills

Collaboration

Communication

Customer-focused

Problem-solving

Analytical skills

Education

Two or more years of college

Tools

Microsoft Office

Job description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality, resulting in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three consecutive years, and U.S. News & World Report has placed nine of its clinical specialties among the top five nationally. NYU Langone offers a comprehensive range of medical services with a high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in New York and Florida. With $14.2 billion in revenue this year, the system includes two tuition-free medical schools in Manhattan and Long Island, and a significant research enterprise with over $1 billion in active NIH awards.

For more information, visit NYU Langone Health and connect with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.

Position Summary:
We are excited to offer an opportunity to join our team as a HR Client Solutions Associate.

This role involves providing HR services and solutions support for assigned activities, focusing on delivering high-quality customer support, accurate HR transactions, and proactive data analysis to promote a positive employee experience.

Job Responsibilities:

• Support and counsel employees and managers regarding HR services, including benefits, retirement, absence management, employee self-service, performance, pre-boarding, and other employee lifecycle components. Collaborate with HR colleagues, departments, vendors, and internal systems to meet HR customer needs.
• Assist in implementing continuous improvement projects, including process documentation and knowledge sharing.
• Identify and suggest process improvements based on interactions and inquiries.
• Handle inquiries via email, phone, or walk-ins professionally, referring non-routine questions to appropriate HR colleagues and using available resources to resolve issues promptly.
• Maintain logs of tasks and inquiries using the Knowledge Base System and upload documentation to OnBase as needed.
• Participate in special projects, complete assigned tasks timely, and report progress regularly.
• Assist with FGP acquisitions onboarding, benefits, MSS support, and escalate issues appropriately.
• Support nursing inter-boarding, including file audits, creating tickets, and onboarding documentation.
• Troubleshoot employee data issues and develop remediation strategies.
• Manage inter-boarding communications and process transactions related to HR services, ensuring accuracy and compliance.
• Conduct training sessions on HR processes, prepare training materials, and maintain ongoing resources.
• Perform onboarding and pre-boarding tasks, including background checks, documentation, and system entries.
• Support HR services via email and phone, providing in-the-moment assistance and formal training as needed.
• Post job openings, run reports, and coordinate postings with relevant parties.

Minimum Qualifications:
- Two or more years of college and at least one year of related professional experience in HR or administrative operations.

- Excellent collaboration, interpersonal, and communication skills.
- Customer-focused with an emphasis on employee experience.
- Adaptable to changing environments.
- Detail-oriented.
- Proficient in Microsoft Office.
- Strong data entry skills with high accuracy.
- Team player who values diverse perspectives.
- Problem-solving skills and initiative to improve processes.
- Ability to handle multiple requests efficiently.
- Analytical skills to identify issues and escalate appropriately.
- Ability to handle confidential information objectively.

Qualified candidates must communicate effectively at all organizational levels.

NYU Langone Health offers extensive benefits and wellness programs supporting various life stages, emphasizing physical, mental, nutritional, sleep, social, financial, and preventive health.

We are an equal opportunity employer committed to inclusion. All qualified individuals are encouraged to apply through our online application process.

Know Your Rights: Workplace discrimination is illegal.

Salary range for this role is $41,977 - $65,000 annually, depending on experience, education, and hospital needs. This range does not include bonuses, incentives, or additional benefits.