HR Case Manager: Hybrid Coach for Performance & Attendance

Sopra Steria Limited; United States; Híbrido; USD 47 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days annual leave

Health cash plan

Life assurance

Pension

Resumo da oferta

Sopra Steria Limited in London/Newcastle is seeking an HR Case Manager to support managers with complex attendance and performance matters. You will provide expert guidance, coaching and practical solutions to ensure fair decisions while maintaining compliant HR practice.

The role offers permanent, full-time employment with hybrid working and occasional travel to client sites. CIPD qualification and strong HR experience are preferred, with a focus on delivering high-quality case management and

Qualificações

• HR experience advising line managers on a range of people-related matters.
• Strong knowledge of HR policies, employment legislation and best practice.
• Credibility as a trusted HR advisor with the ability to build effective working relationships quickly.
• Experience supporting managers through complex HR cases and achieving positive outcomes.
• A coaching and mentoring approach that develops manager capability and confidence.
• The ability to balance organisational objectives with employee needs when providing advice and guidance.

Responsabilidades

• Managing a personal portfolio of complex HR cases, prioritising activities to meet deadlines and service levels.
• Providing expert advice in line with organisational policies, Police Regulations, employment legislation and HR best practice.
• Supporting managers at all levels with performance and attendance matters, helping them achieve effective, business-focused outcomes.
• Identifying potential risks and challenges early, promoting proactive intervention and resolution.
• Delivering a high-touch service through face-to-face meetings, Microsoft Teams, telephone and email.
• Maintaining accurate case records while collaborating with colleagues and stakeholders to deliver a professional, compliant service.

Conhecimentos

HR advisory

Policy knowledge

Employment law

Stakeholder management

Coaching

Transformational change

Formação académica

CIPD qualification

Descrição da oferta de emprego

Sopra Steria Limited in London/Newcastle is seeking an HR Case Manager to support managers with complex attendance and performance matters. You will provide expert guidance, coaching and practical solutions to ensure fair decisions while maintaining compliant HR practice.

The role offers permanent, full-time employment with hybrid working and occasional travel to client sites. CIPD qualification and strong HR experience are preferred, with a focus on delivering high-quality case management and