HR Case Manager

Sopra Steria Limited; United States; Hybrid; USD 47,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria Limited in London/Newcastle is seeking an HR Case Manager to support managers with complex attendance and performance matters. You will provide expert guidance, coaching and practical solutions to ensure fair decisions while maintaining compliant HR practice.

The role offers permanent, full-time employment with hybrid working and occasional travel to client sites. CIPD qualification and strong HR experience are preferred, with a focus on delivering high-quality case management and

Qualifications

• HR experience advising line managers on a range of people-related matters.
• Strong knowledge of HR policies, employment legislation and best practice.
• Credibility as a trusted HR advisor with the ability to build effective working relationships quickly.
• Experience supporting managers through complex HR cases and achieving positive outcomes.
• A coaching and mentoring approach that develops manager capability and confidence.
• The ability to balance organisational objectives with employee needs when providing advice and guidance.

Responsibilities

• Managing a personal portfolio of complex HR cases, prioritising activities to meet deadlines and service levels.
• Providing expert advice in line with organisational policies, Police Regulations, employment legislation and HR best practice.
• Supporting managers at all levels with performance and attendance matters, helping them achieve effective, business-focused outcomes.
• Identifying potential risks and challenges early, promoting proactive intervention and resolution.
• Delivering a high-touch service through face-to-face meetings, Microsoft Teams, telephone and email.
• Maintaining accurate case records while collaborating with colleagues and stakeholders to deliver a professional, compliant service.

Skills

HR advisory

Policy knowledge

Employment law

Stakeholder management

Coaching

Transformational change

Education

CIPD qualification

Job description

Are you passionate about helping managers navigate challenging people situations and achieve positive outcomes for their teams? Our HR Case Management Service works closely with Metropolitan Police leaders, providing expert support and practical guidance across a range of employee relations matters. We're looking for HR Case Managers to join our specialist Performance and Attendance team in London. In this role, you'll partner with managers to address complex attendance and performance cases, providing clear advice and practical coaching that enables informed and fair decision-making. You'll build strong working relationships across the organisation, helping managers develop their confidence and capability while ensuring people matters are managed consistently and effectively. This is a permanent opportunity with flexibility to work in a way that supports both you and the business. If you're based in our London, you'll have the flexibility to work from home when you do not need to be in the office, with regular travel to client sites across London. If you're based in Newcastle, you'll be expected to work from the Newcastle office two days per week, with occasional additional office attendance for meetings, training or business needs.

What you'll be doing:

• Managing a personal portfolio of complex HR cases, prioritising activities to meet deadlines and service levels.
• Providing expert advice in line with organisational policies, Police Regulations, employment legislation and HR best practice.
• Supporting managers at all levels with performance and attendance matters, helping them achieve effective, business-focused outcomes.
• Identifying potential risks and challenges early, promoting proactive intervention and resolution.
• Delivering a high-touch service through face-to-face meetings, Microsoft Teams, telephone and email.
• Maintaining accurate case records while collaborating with colleagues and stakeholders to deliver a professional, compliant service.

What you'll bring:

• HR experience advising line managers on a range of people-related matters.
• Strong knowledge of HR policies, employment legislation and best practice.
• Credibility as a trusted HR advisor with the ability to build effective working relationships quickly.
• Experience supporting managers through complex HR cases and achieving positive outcomes.
• A coaching and mentoring approach that develops manager capability and confidence.
• The ability to balance organisational objectives with employee needs when providing advice and guidance.

It would be great if you had:

• A CIPD qualification.
• Experience of supporting managers through transformational change.

Employment Type: Full-time, Permanent.

Location: London or Newcastle (hybrid working available).

Security Clearance Level: NPPV2.

Internal Recruiter: Becky.

Salary: Up to £45,000 per annum for London-based candidates, or up to £35,000 per annum for Newcastle-based candidates.

Benefits:

• 25 days annual leave with the choice to buy additional days
• Health cash plan
• Life assurance
• Pension