HR Business Partner

TRANZACT; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

TRANZACT is seeking a Human Resources Business Partner to act as a strategic partner to sales leadership across multiple Charlotte, NC locations. The role focuses on employee relations, policy interpretation, and fostering a positive workplace aligned with the company’s “Be Real” values.

The successful candidate will own onboarding, employee service, conflict resolution, and collaboration with HR to ensure consistent policies.

Qualifications

• 3+ years of HR related experience in a professional setting.
• Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Hands-on, ownership-driven approach to work.

Responsibilities

• Collaborate with sales leadership to understand goals, challenges and priorities.
• Provide HR guidance ensuring what’s right for people and the organization.
• Deliver employee service and support to foster a positive work environment.
• Handle inquiries and conflicts with consistency, empathy and fairness.
• Ensure consistent policies across locations in partnership with HR.
• Represent TRANZACT at recruitment events and engage with candidates.
• Facilitate onboarding, including in-person orientations and introductions.
• Build strong relationships with supported teams and stay connected to their needs.

Skills

People oriented

Problem solving

Integrity

Respect

Education

Bachelor's degree in Human Resources Management or Business Administration

Job description

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

We are currently seeking a highly motivated and skilled professional to join our Human Resources team as a Human Resources Business Partner.

The Human Resources Business Partner will play a pivotal role in the success of our sales organization by serving as a strategic partner to leadership for multiple sales center locations. Drives the culture at each supported location by offering clear guidance on employee relations and policy interpretation, while fostering a positive workplace that reflects TRANZACT’s “Be Real” values. We’re looking for someone who is passionate about creating great employee experience while demonstrating a high level of ownership, initiative and integrity.

Key Responsibilities

• Collaborate closely with sales center leadership to understand their goals, challenges, and day to day priorities. Provide balanced perspective, guidance, and solutions.
• Speak up confidently and challenge ideas when needed, bringing an HR perspective that ensures we do what’s right for our people and the organization.
• Provide excellent employee service and support to foster a work environment that upholds the company’s principles and culture.
• Serve as a trusted resource for employees by handling inquiries and conflicts with consistency, empathy and understanding. Address employee concerns while maintaining a fair and respectful work environment and following established processes.
• Collaborate with others in Human Resources to ensure polices and procedures are administered consistently across all locations.
• Represent TRANZACT at internal recruitment events in partnership with the recruiting team. Engage with potential candidates, showcasing our company culture, values, and job opportunities effectively.
• Facilitate a comprehensive and welcoming onboarding experience for new hires. This includes conducting in person orientations and introductions.
• Actively build strong, collaborative relationships with the teams you support, staying connected and engaged with their needs.

Qualifications

• Passionate about people and energized by helping teams succeed.
• A hands-on problem solver who takes ownership, follows through, and pushes for excellence.
• Someone consistent, honest, and whose actions reflect integrity and respect.
• Comfortable working in a fast paced, results-oriented environment and balancing multiple priorities.
• 3+ years of HR related experience in a professional setting.
• Bachelor's degree in Human Resources Management, Business Administration, or a related field required.

Location:

This hybrid role requires working in each Charlotte, NC office at least once a week in person, with the flexibility to work from home up to three days per week. High volume periods may require additional in-office days, so flexibility is required.

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Disability/Vet