Senior Sales Director of Strategic Implementation

Willis Towers Watson; Charlotte (NC); Hybrid; USD 80,000 - 140,000; Full time

Job summary

Join a dynamic team at a leading direct-to-consumer insurance services business as a Senior Sales Director of Strategic Implementation. This role offers the opportunity to lead key strategic sales initiatives in a fast-paced environment, requiring expert analytical skills and superb communication abilities. You will work closely with cross-functional teams, driving initiatives that enhance call center efficiency and customer satisfaction. The position promotes a culture of collaboration and accountability, making it ideal for a natural leader passionate about creating impactful change. If you thrive in a challenging yet rewarding setting, this role is perfect for you.

Qualifications

• 10+ years of leadership experience in a call center environment.
• Proven track record in improving call center efficiency and customer satisfaction.

Responsibilities

• Oversee development and implementation of strategic sales initiatives.
• Collaborate to establish new initiatives and integrate them with core functionality.

Skills

Leadership in call center environment

Analytical skills

Communication skills

Problem-solving skills

Budget management

Education

10+ years of leadership experience

Job description

Description

Who We Are:

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leaders, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

We are currently seeking a highly motivated and skilled professional to join our Sales Center team as a Senior Sales Director of Strategic Implementation.

How the Position Works:

This role will report directly to the Head of Sales and will be responsible for overseeing the development and subsequent implementation of key strategic sales initiatives. To achieve the desired result, someone in this role will need to demonstrate expert level analytical skills, a keen understanding of data in a call center environment and have superb communication and organizational skills required to partner with key stakeholders across the organization. The Senior Director of Strategic Implementation must be people-centric and a natural leader that is focused on creating change through inspiration and accountability. This role is well suited for someone who likes a fast-paced environment, who demonstrates the ability to drive initiatives forward by effectively collaborating with others and is a creative thinker.

Key Responsibilities include:

• Collaborate across the organization to establish new initiatives and transition them from incubation/testing into full integration with core team functionality.
• Provide strategic leadership and direction for the call center, aligning operations with organizational objectives and values.
• Oversee discovery and assessment of new initiatives, identifying challenges and opportunities.
• Facilitate collaboration among stakeholders, providing timely updates and feedback.
• Lead operational and executional planning, ensuring development timelines are tracked efficiently.
• Define and monitor key performance indicators (KPIs) to measure success.
• Understand the definition of success, as defined by the sales and/or business teams; align efforts with sales and business teams to ensure goals are met and success is consistently achieved.
• Identify training gaps and ensure proper materials and programs are developed, either directly or in collaboration with the training team.
• Optimize, refine, and improve results continuously.
• Must have the ability to travel as needed to attend team events and meetings.
• This position would require operating in a Hybrid work environment within office days twice a week and working remotely three days a week.

Qualifications

What You Need to Be Successful:

• 10+ years of leadership experience in a call center environment.
• Proven track record of success in improving call center efficiency, performance, and customer satisfaction.
• Experience leading cross-functional teams in a fast-paced environment.
• Understanding of Medicare and Medicaid regulations and healthcare industry best practices a plus.
• Demonstrated problem solving ability with experience providing business insights and recommendations.
• Strong written and verbal communication skills, including public speaking.
• Strong problem-solving and analytical skills, with the ability to provide actionable business insights.
• Budget management and financial acumen.
• Strong analytical and conflict resolution skills.
• Ability to perform under pressure and meet deadlines.

TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.