HR & Benefits Services Specialist — Customer-Focused Support

Boyd Gaming; Las Vegas (NV); On-site; USD 60,000 - 75,000; Full time

Job summary

Boyd Gaming Corporation seeks a dedicated HR/Benefits Shared Services professional to support team members with HR and benefits queries. Primary duties include handling information requests, processing transactions, and maintaining case confidentiality.

The role involves interacting with HR, payroll, and benefits teams, ensuring timely and accurate service, and contributing to continuous improvement initiatives.

Qualifications

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Ability to work with many different people with different personalities.
• Strong organizational skills, multi-tasking ability and ability to work through ambiguity.
• Ability to work with a team to create effective departmental strategies and meet team goals.
• Basic understanding of continuous improvement fundamentals and concepts.
• Strong computer skills, including spreadsheet and database usage, Excel andMicrosoft Word.
• Ability to maintain confidentiality of sensitive information.
• Ability to work varied hours, including some evenings and weekends.
• Must be able to obtain/maintain any necessary certifications and/or licenses asrequired by local gaming regulations.

Responsibilities

• Provides HR and Benefits Shared Services to Boyd team members consistent with established procedures.
• Responds to and processes requests for information and transactions related to HR/Benefits.
• Records and tracks customer interactions using ServiceNow and other provided tools.
• Educates team members on processes, policies and procedures in area(s) of specialization (e.g., leave administration, workers’ compensation, and/or ADA accommodations).
• Keeps team members regularly informed of the status of the case; reminds the team member of obligations.
• Ensures complete and effective communication with stakeholders, including Property and Corporate Human Resources teams, Benefits, Payroll, and Third Party Administrators as required.
• Provides feedback and recommendations for continuous improvement to supervisors and managers. Escalates questions and issues in a timely manner.
• Participates in various departmental projects, including system upgrades and testing.
• Participates in team huddles actively and openly discussing metrics, challenges and opportunities.
• Performs other job related duties as requested.

Skills

Communication

Organization

Teamwork

Initiative

Innovation

Ethics

Confidentiality

Flexible hours

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Excel

Microsoft Word

Database usage

Job description

Boyd Gaming Corporation seeks a dedicated HR/Benefits Shared Services professional to support team members with HR and benefits queries. Primary duties include handling information requests, processing transactions, and maintaining case confidentiality.

The role involves interacting with HR, payroll, and benefits teams, ensuring timely and accurate service, and contributing to continuous improvement initiatives.