Team Member Services Specialist

Boyd Gaming; Las Vegas (NV); On-site; USD 60,000 - 75,000; Full time

Job summary

Boyd Gaming Corporation seeks a dedicated HR/Benefits Shared Services professional to support team members with HR and benefits queries. Primary duties include handling information requests, processing transactions, and maintaining case confidentiality.

The role involves interacting with HR, payroll, and benefits teams, ensuring timely and accurate service, and contributing to continuous improvement initiatives.

Qualifications

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Ability to work with many different people with different personalities.
• Strong organizational skills, multi-tasking ability and ability to work through ambiguity.
• Ability to work with a team to create effective departmental strategies and meet team goals.
• Basic understanding of continuous improvement fundamentals and concepts.
• Strong computer skills, including spreadsheet and database usage, Excel andMicrosoft Word.
• Ability to maintain confidentiality of sensitive information.
• Ability to work varied hours, including some evenings and weekends.
• Must be able to obtain/maintain any necessary certifications and/or licenses asrequired by local gaming regulations.

Responsibilities

• Provides HR and Benefits Shared Services to Boyd team members consistent with established procedures.
• Responds to and processes requests for information and transactions related to HR/Benefits.
• Records and tracks customer interactions using ServiceNow and other provided tools.
• Educates team members on processes, policies and procedures in area(s) of specialization (e.g., leave administration, workers’ compensation, and/or ADA accommodations).
• Keeps team members regularly informed of the status of the case; reminds the team member of obligations.
• Ensures complete and effective communication with stakeholders, including Property and Corporate Human Resources teams, Benefits, Payroll, and Third Party Administrators as required.
• Provides feedback and recommendations for continuous improvement to supervisors and managers. Escalates questions and issues in a timely manner.
• Participates in various departmental projects, including system upgrades and testing.
• Participates in team huddles actively and openly discussing metrics, challenges and opportunities.
• Performs other job related duties as requested.

Skills

Communication

Organization

Teamwork

Initiative

Innovation

Ethics

Confidentiality

Flexible hours

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Excel

Microsoft Word

Database usage

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provides HR and Benefits Shared Services to Boyd team members consistent withestablished procedures in order to effectively and efficiently deliver services needed bythe team member. Responds to and processes requests for information andtransactions related to one or more areas of HR/Benefits specialization. Responsible foradhering to established service standards and performance metrics for all activities andensuring services delivered are consistent and in alignment with established ServiceLevel Agreements.

• Demonstrates a commitment to providing excellent customer service to our teammembers via telephone, email, the ServiceNow portal (a ticketing and casemanagement system), and other channels.
• Records and tracks customer interactions using ServiceNow and other providedtools.
• Assists team members by listening empathetically to concerns; managing and handling each case in a sensitive and confidential manner.
• Educates team members on relevant aspects of processes, policies and proceduresin area(s) of specialization (e.g., leave administration, workers’ compensation,and/or ADA accommodations).
• Keeps team members regularly informed of the status of the case. Reminds theteam member of his/her obligations to ensure timely and accurate handling of thecase.
• Ensures complete and effective communication with stakeholders, includingProperty and Corporate Human Resources teams, Benefits, Payroll, and Third PartyAdministrators as required.
• Provides feedback and recommendations for continuous improvement tosupervisors and managers. Escalates questions and issues in a timely manner.
• Participates in various departmental projects, including but not limited to, systemupgrades and testing.
• Participates in team huddles actively and openly discussing metrics, challenges andopportunities.
• Performs other job related duties as requested.

Qualifications

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Ability to work with many different people with different personalities.
• Strong organizational skills, multi-tasking ability and ability to work throughambiguity.
• Ability to work with a team to create effective departmental strategies and meetteam goals.
• Basic understanding of continuous improvement fundamentals and concepts.
• Strong computer skills, including spreadsheet and database usage, Excel andMicrosoft Word.
• Ability to maintain confidentiality of sensitive information.
• Ability to work varied hours, including some evenings and weekends.
• Must be able to obtain/maintain any necessary certifications and/or licenses asrequired by local gaming regulations.

PREFERRED:

• Bachelor's degree or equivalent.
• Two years of human resource experience.
• Previous experience working in hospitality, gaming or shared service centerenvironment.

COMPETENCIES:

Aptitudes and skills required to successfully support Team Member Services business goals.
Customer Service: Understands customers and takes a proactive approach tomeeting their needs in an effective and timely manner.
Teamwork: Works with and helps others to achieve common goals.
Initiative: Does more than is required or expected in the job without being asked.
Innovation: Applies original thinking in approach to job responsibilities and toimprove processes, methods, systems, or services.
Intellectual Curiosity: Passionately engages in learning by asking questions and
actively seeking out answers.
Ethics: Demonstrates integrity and exercises discretion in handling confidential
information.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.