HR Benefits Assistant

Cellular Sales; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Cellular Sales in Knoxville, TN, seeks an HR Benefits Coordinator to support the Benefits Supervisor and HR department. You will assist with FMLA processes, respond to employee questions about leave of absence, and review current benefit programs to ensure alignment with company goals.

The role focuses on improving processes and efficiency in a full-time, exempt capacity. Responsibilities include LOA administration, benefits billing support, intranet updates, and handling employee inquiries.

Qualifications

• 1 to 3 years of work in office administration.
• Basic working knowledge of FMLA and related state medical leave regulations.
• Proficient with Microsoft Outlook and Excel.

Responsibilities

• Assist with FMLA/LOA administration and state leave processes.
• Maintain insurance premium arrears payments and provide notices to employees.
• Update the HR Connect intranet for the department.
• Respond to employee questions regarding leave of absence.
• Handle employee concerns via phone and email.
• Assist with unemployment claims as needed.
• Cross-train on Benefits billing.

Skills

Attention to Detail

Time Management

Analytical Thinking

Oral Communication

Written Communication

Teamwork

Adaptability

Tools

Microsoft Outlook

Excel

Job description

JOB DESCRIPTION

The position provides support to the HR Benefits Supervisor as well as the HR Department as a whole. The main tasks include assisting with FMLA processes, respond to employee questions regarding leave of absence, review current employee benefit programs to ensure adherence to company goals. Make recommendations to improve processes and efficiency.

Classification

Full-Time / Exempt

Reports to

Benefits Supervisor, HR

Summary/Objective

The position provides support to the HR Benefits Supervisor as well as the HR Department as a whole. The main tasks include assisting with FMLA processes, respond to employee questions regarding leave of absence, review current employee benefit programs to ensure adherence to company goals. Make recommendations to improve processes and efficiency.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with FMLA/LOA administration including individual state Paid Family Leaves.
• Maintain insurance premium arrears payments and provide notices to employees.
• Facilitate updates to company intranet (Connect) website for HR department.
• Assist with other HR responsibilities including:
• Employee concerns (via phone calls/emails)
• PlanSource login issues/password resets as needed
• Verifications of Employment as needed
• Unemployment claims as needed
• Provide EAP information to employees as needed/
• Provide support to other parts of the department on an as needed basis
• Cross training on Benefits billing

Competencies

• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Time Management: balance focus on small tasks while meeting broad project deadlines.
• Analytical Thinking: ability to identify inconsistencies to determine cause and recommend solutions.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position operating during the work week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

No travel is expected for this position.

Required Education And Experience

• 1 to 3 years of work in office administration
• Basic working knowledge of FMLA and related state medical leave regulations

Preferred Education And Experience

• Proficient with Microsoft/Outlook
• Proficient with Excel spreadsheets

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.