Benefits & LOA Specialist

High Profile, Inc.; Richardson (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

High Profile is helping its client hire a Benefits & LOA Specialist to support employee benefits, leave of absence, and accommodation programs. This role is ideal for an organized, detail-oriented HR professional with strong customer service skills and a commitment to maintaining accurate records and confidential employee information.

You will process leave requests (FMLA, ADA, PWFA, military, state leaves), respond to routine employee questions, and update HRIS.

Qualifications

• Strong communication, customer service, organizational, and data-entry skills.
• Microsoft Office proficiency (Word, Excel, Outlook).
• Experience with HRIS platforms (ADP a plus).

Responsibilities

• Process leave requests, including FMLA, ADA, PWFA, military, workers compensation, and state-specific leaves.
• Respond to routine employee questions regarding benefits, leave requirements, documentation, and enrollment.
• Track leave deadlines, certifications, return-to-work dates, and accommodation requests.
• Assist with benefits enrollments, qualifying life events, terminations, and employee communications.
• Update HRIS and vendor systems, coordinate with third-party administrators, and communicate leave status changes to payroll.
• Monitor benefit premiums during leave and maintain accurate payment records.
• Maintain confidential employee and medical records in accordance with policies and regulations.
• Prepare weekly leave reports, assist with audits, and research discrepancies across HRIS, payroll, and benefits systems.

Skills

Communication

Customer service

Organization

Data entry

Education

High School Diploma

Tools

Microsoft Office

Job description

High Profile has partnered with our client to hire a Benefits & LOA Specialist to support employee benefits, leave of absence, and accommodation programs. This role is ideal for an organized, detail-oriented HR professional with strong customer service skills and a commitment to maintaining accurate records and confidential employee information.

Key Responsibilities

• Process leave requests, including FMLA, ADA, PWFA, military, workers compensation, and state-specific leave programs.
• Respond to routine employee questions regarding benefits, leave requirements, documentation, and enrollment.
• Track leave deadlines, certifications, return-to-work dates, and accommodation requests.
• Assist with benefits enrollments, qualifying life event changes, terminations, and employee communications.
• Update HRIS and vendor systems, coordinate with third-party administrators, and communicate leave status changes to payroll.
• Monitor benefit premiums during leave and maintain accurate payment records.
• Maintain confidential employee and medical records in accordance with company policies and applicable regulations.
• Prepare weekly leave reports, assist with audits, and research discrepancies across HRIS, payroll, and benefits systems.

Qualifications

• High school diploma or equivalent required.
• 1 2 years of experience in HR, benefits, leave administration, or a related administrative role.
• Basic knowledge of FMLA, ADA, and leave programs preferred.
• Experience with HRIS platforms preferred;ADP experience is a plus.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong communication, customer service, organizational, and data-entry skills.
• Ability to manage multiple priorities, maintain confidentiality, meet deadlines, and recognize when to elevate sensitive issues.
• Experience supporting employees in a multi-state environment preferred.