Benefits Administrator Assistant

Point Quest, Inc.; United States; On-site; USD 36,000 - 40,000; Full time

Job summary

Point Quest, Inc. is seeking a Benefits Administrator Assistant to support benefits and leave programs, handle enrollments, data entry, documentation, and respond to employee questions. The role backs up the Benefits & Leave Manager in strategy and compliance tasks.

The position covers benefits administration, leave management, and records/reporting with a focus on accuracy and timely processing within our systems and carrier portals.

Qualifications

• High school diploma or GED required.
• Experience in an administrative, human resources, benefits, payroll or related support role.
• Experience using an HRIS or Workday to maintain employee records, process transactions, or generate reports.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities.

Responsibilities

• Time splits roughly 50% benefits administration, 35% leave administration, and 15% records and reporting.
• Process enrollments, leave entries, and inquiries in Workday and carrier portals.
• Reconcile monthly carrier invoices, track ACA eligibility, and support open enrollment and reporting.

Skills

Attention to detail

Communication skills

MS Office proficiency

Workday knowledge

Education

High school diploma or GED

Tools

Workday

HRIS

Microsoft Office

Job description

Job Title

Benefits Administrator Assistant

Pay Range

$26.00-$29.00/hourly

Position Summary

The Benefits Administrator Assistant keeps our benefits and leave programs running smoothly behind the scenes. You'll handle the details, including enrollments, data entry, document tracking, and employee questions, so the Benefits & Leave Manager can focus on plan strategy, compliance, and complex leave cases.

Point Quest Group supports educators, clinicians, and staff across our schools, in-district services, and partner organizations. Many of them reach us by email between sessions, so clear, kind, and accurate answers make a real difference to their week.

Key Responsibilities

• Time splits roughly 50% benefits administration, 35% leave administration, and 15% records and reporting.
• Benefits administration (about 50%)
  • Process new-hire enrollments, terminations, and qualifying life-event changes in Workday and carrier portals.
  • Track benefit eligibility for new and changing employees, including part-time and variable-hour staff.
  • Support open enrollment: prepare materials, answer questions, follow up on missing elections, and audit changes once submitted.
  • Reconcile monthly carrier invoices against enrollment records and flag discrepancies to the Benefits & Leave Manager.
  • Track ACA eligibility for part-time and variable-hour employees through measurement and stability periods, and support annual 1095-C reporting.
  • Coordinate with our COBRA third-party administrator: report qualifying events promptly, confirm notices went out, and answer employee questions about continuation coverage.
• Leave administration support (about 35%)
  • Open and track leave cases (FMLA and state leave programs) under the Manager's direction.
  • Enter and update leaves of absence in Workday, keeping dates, leave types, and statuses accurate.
  • Send leave packets, track certification due dates, and follow up on missing paperwork.
  • Return employees from leave: confirm return dates, collect any required fitness-for-duty or return-to-work documentation, process the return in Workday, and refer any accommodation requests to HR.
  • Keep payroll informed of leave start dates, return dates, and benefit deduction changes.
• Records, reporting, and employee support (about 15%)
  • Know our benefit plans well enough to point employees to the broker's care center for routine benefits questions, help with issues the care center can't resolve, and elevate complex or sensitive issues to the Manager.
  • Maintain accurate, confidential benefits and leave files in line with HIPAA and company policy.
  • Run and maintain Workday reports (open leaves, upcoming returns, enrollment changes, ACA eligibility) for the Manager.
  • Help keep FAQs, how-to guides, and benefits resources current.

Other Duties as Assigned

This job description is not designed to cover or contain a comprehensive listing of activities, tasks, duties, or responsibilities required of this position. Duties, responsibilities, tasks, and activities are subject to change at any time with or without notice.

Qualifications

Required

• High school diploma or GED equivalent.
• Experience in an administrative, human resources, benefits, payroll, or related support role.
• Experience using an HRIS or other system to maintain employee records, process transactions, or generate reports.
• Strong attention to detail and organizational skills, with the ability to maintain accurate records, meet deadlines, and manage multiple priorities.
• Effective written and verbal communication skills, with the ability to respond professionally to employee questions and handle sensitive information with discretion.
• Proficiency in Microsoft Office or similar productivity tools, including spreadsheets and data management.
• Ability to work a consistent part-time schedule during Monday through Friday business hours.
• Ability to meet applicable pre-employment screening requirements.

Preferred

• Experience supporting employee benefits administration, leave of absence administration, or other HR operations.
• Experience working with benefit plans, insurance carriers, benefits brokers, or third-party administrators.
• Experience using Workday or another HRIS to process employee changes, manage leave records, or run reports.
• Familiarity with benefits enrollment, qualifying life events, open enrollment, COBRA, ACA eligibility tracking, or applicable leave administration processes.
• Experience maintaining confidential employee records and handling sensitive personnel information.
• Proficiency in Microsoft Excel or similar spreadsheet tools, including reviewing data for accuracy and identifying discrepancies.

Working Conditions

The physical requirements described here are representative of those that must be met, with or without reasonable accommodation, to successfully perform the essential functions of this role, c