HR Benefits Analyst

Good Shepherd Services; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition Assistance

40+ Days Paid Time Off

Personal and Pet Insurance

403(b) Retirement Plan

Job summary

Good Shepherd Services in New York is seeking an HR Benefits Analyst to manage employee benefits data and processes, provide troubleshooting, and support ADP Workforce Now in collaboration with the Benefits Analyst.

This salaried, non-exempt role reports to the Vice President of Human Resources, located at 305 7th Ave, NY, with in-person/hybrid work options. The position emphasizes accessibility, accommodation, and inclusive recruitment practices.

Qualifications

• Bachelor’s degree required or strongly preferred with relevant benefits administration experience.
• Experience administering a comprehensive benefits program and customer service focus.
• Proficient with ADP Workforce Now and HR benefits platforms.
• Analytical thinker with data accuracy and audit skills.
• Strong communication, organizational, and prioritization abilities.

Responsibilities

• Monitor eligibility for benefits programs as employment status changes.
• Audit benefits enrollments and verify enrollments against vendor data.
• Maintain ADP homepage and provide updates on Benefits/ADP WFN.
• Provide day-to-day benefits support to HR team and employees.
• Coordinate benefit meetings, wellness events, and enrollment sessions.
• Audit and reconcile invoices from benefits providers for payment.

Skills

Customer service

Communication

Analytical thinking

Team player

Attention to detail

Education

Bachelor’s degree

Tools

ADP Workforce Now

HRIS systems

MS Office

Job description

Good Shepherd Services is an equal opportunity employer. We welcome prospective employees for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission.

Good Shepherd Services does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other applicable protected classification, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance.

The HR Benefits Analyst is the Benefits Administrator for GSS. This position analyzes all employee benefits and manages all related data and processes. Provides troubleshooting guidance and enlists the assistance of the Benefits Analyst. This role will also provide ADP WFN support in conjunction with Benefits Analyst. This position will maintain the ADP homepage and provide regular updates regarding Benefits and ADP WFN on the Green Door.

Reports to: Vice President of Human Resources

Location: 305 7th Ave, New York, NY 10001 (in-Person/Hybrid)

Hours: 35 hours / Salaried Non-Exempt

Major Duties:

• Monitor staff members’ eligibility for benefits programs, particularly as employment status changes and notifies stakeholders in conjunction with HR Operations Manager
• Conduct regular audits of employee benefits enrollments, analyze open enrollment information, verify correct enrollment in Workforce Now compared with benefit vendor systems.
• Manage electronic carrier connections, ensuring regular and accurate transmissions.
• Answer benefits-related questions and resolve problems as they arise while enlisting the support from the Benefits/HRIS Analyst.
• Point of contact for Benefit brokers and account managers as appropriate.
• Work with Benefits/HRIS Analyst to maintain log of benefit related issues.
• Manage open enrollment meetings, information sessions, wellness fairs and other benefit related events.
• Audit and reconcile invoices from benefits providers and submit for payment.
• Prepare check requests for all Benefit vendors including voluntary Benefit vendors.
• Perform HRIS mass updates and complete regular HRIS maintenance processes, consulting the IT department and outside vendors as required.
• Develop and perform regular audits of HR and Benefits data. Recommend solutions to resolve any identified issues.
• Provide day-to-day benefits support and troubleshooting for HR team members, managers, and employees.
• Create, modify and distribute regular and ad hoc HRIS reports relating to HR and Benefits data.
• Facilitate Benefits presentation at New Staff Training in collaboration with HR Operations Manager.
• Point-person for Workers’ Compensation data at monthly meeting with Risk Management team.
• Approve all workers compensation, disability and return to work authorizations. o Manage Benefit and ADP content added to the Green Door.
• Assist in creating annual reports to regulatory bodies, including EEO-1 & 2 compliance, ACA, COA, OCFS, Turnover, OSHA, Workers Comp, Multiple Worksites Location DOL and survey’s required by RFPs and GSS affiliates.

Qualifications:

• Bachelor’s degree, plus three years of full-time experience administering a comprehensive benefits program strongly preferred.
• Proven customer/client service sensibility and ability to communicate professionally and effectively with staff at all levels.
• Must be proficient with ADP Workforce Now and HR Benefits platform applications.
• Analytical thinker with the ability to problem solve, ensure data accuracy, and conduct audits with attention to detail.
• Capability to transition easily between working independently with high degree of self-initiative and contributing as part of a team.
• Demonstrated competence in verbal, written, organizational and prioritization skills.
• Proficient in word processing, spreadsheet, presentation, database, email and scheduling software.
• Able to use public transportation throughout New York City for travel to Good Shepherd locations.

Tuition Assistance 40+ Days of Paid Time Off

Personal and Pet Insurance 403 (B) Retirement Plan