HR Associate

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Hanover Insurance Group, Inc. in Worcester, MA is seeking an HR Associate to join the Human Resources team. This full-time, non-exempt role offers a hybrid work arrangement (2 days in the office, 3 days at home).

You will handle standard employee and manager inquiries, deliver timely HR policy responses, and assist with onboarding and related HR programs. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree preferred.
• 1-3+ years of HR, support function or customer service experience.
• Ability to communicate effectively both verbally and written.
• Strong organizational and prioritization skills.
• Strong time management and attention to detail skills.
• Strong computer skills in order to operate effectively with company systems and programs; strong working knowledge of Microsoft Suite.

Responsibilities

• Be responsible for standard and less complex employee and manager inquires and requests and communicates resolutions and updates cases using case management tools.
• Provide accurate, consistent, and timely responses to HR process, system, and policy requests which are considered to be routine requests and require limited research.
• Make any required customer follow-up calls and conducts additional research as necessary.
• Identify and resolve customer’s issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties.
• Refer complex cases requiring interpretation to appropriate Sr. Associate, Advisor or, if necessary, Sr. Consultant or COE representative.
• Escalate to and partner with HR Advisors and SME’s on complex issues.
• Utilize and with guidance from Sr. Associates, update knowledge base tools to provide consistent answers to customers.
• Assist Sr. Associates & HR Technology Specialists to update and maintain knowledge based FAQ’s, solutions, and troubleshooting guides HR COE & Program Management Support.
• Assist Sr. Associates & HR program manager in the areas of Relocation, Leave Management, Immigration & Severance processing.
• Research, source, and screen candidates for high volume lower complexity business unit positions.
• Responsible for enterprise day one & the new hire onboarding program.

Skills

Communication

Organizational skills

Time management

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Our Human Resources team is seeking a HR Associate to join their team in the Worcester, MA office. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office, 3x at home).

POSITION OVERVIEW:

Under guidance of manager and other HR functional experts is responsible for processing and resolving standard and less complex employee & manager inquiries on a wide variety of HR policies and programs. Implement and execute day to day HR programs, policies, and practices. Requires knowledge of a wide range of HR functions. This position is expected to apply the standard procedures in resolving inquiries and is expected to escalated complex issues within the HR function for resolution. This position is expected to help other team members, as time allows. Draws on competencies and policies to quickly resolve customer issues. This position uses the center’s tools and systems to appropriately handle the nature of the inquiry.

IN THIS ROLE, YOU WILL:

• Be responsible for standard and less complex employee and manager inquires and requests and communicates resolutions and updates cases using case management tools.
• Provide accurate, consistent, and timely responses to HR process, system, and policy requests which are considered to be routine requests and require limited research.
• Make any required customer follow-up calls and conducts additional research as necessary.
• Identify and resolve customer’s issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties.
• Refer complex cases requiring interpretation to appropriate Sr. Associate, Advisor or, if necessary, Sr. Consultant or COE representative.
• Escalate to and partner with HR Advisors and SME’s on complex issues.
• Utilize and with guidance from Sr. Associates, update knowledge base tools to provide consistent answers to customers.
• Assist Sr. Associates & HR Technology Specialists to update and maintain knowledge based FAQ’s, solutions, and troubleshooting guides HR COE & Program Management Support.
• Assist Sr. Associates & HR program manager in the areas of Relocation, Leave Management, Immigration & Severance processing.
• Research, source, and screen candidates for high volume lower complexity business unit positions.
• Responsible for enterprise day one & the new hire onboarding program.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree preferred.
• 1-3+ years of related experience in HR, support function or customer service role.
• Ability to communicate effectively both verbally and written.
• Strong organizational and prioritization skills.
• Strong time management and attention to detail skills.
• Strong computer skills in order to operate effectively with company systems and programs; strong working knowledge of Microsoft Suite.
• Excellent time management and customer service skills.