HR Associate

The Hanover Insurance Group; Massachusetts; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with company match

Tuition reimbursement

PTO

On-site medical/wellness center (Worc.

Job summary

The Hanover Insurance Group in Worcester, MA is seeking an HR Associate to join our Human Resources team in a hybrid role (2 days in office, 3 days at home). The position supports standard HR inquiries, implements day-to-day HR programs, and helps maintain knowledge bases and onboarding initiatives.

Ideal candidates have 1–3+ years in HR or customer service, strong communication and organizational skills, and proficiency with Microsoft Office. Bachelor’s degree is preferred.

Qualifications

• 1-3+ years of experience in HR, support function or customer service role.
• Bachelor’s degree preferred.
• Ability to communicate effectively both verbally and in writing.
• Strong organizational and prioritization skills.
• Strong time management and attention to detail skills.
• Strong computer skills to operate company systems; proficient in Microsoft Suite.
• Excellent time management and customer service skills.

Responsibilities

• Handle standard and less complex employee and manager inquiries using case management tools.
• Provide accurate, timely responses to HR process, system, and policy requests.
• Make follow-up calls and conduct additional research as necessary.
• Identify and resolve issues and anticipate future needs by explaining/suggesting information to the customer.
• Refer complex cases to Sr. Associates, Advisors, or COE representatives and escalate as needed.

Skills

Communication

Organization

Time management

Attention to detail

MS Office

Customer service

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Human Resources team is seeking a HR Associate to join their team in the Worcester, MA office. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office, 3x at home).

POSITION OVERVIEW

Under guidance of manager and other HR functional experts is responsible for processing and resolving standard and less complex employee & manager inquiries on a wide variety of HR policies and programs. Implement and execute day to day HR programs, policies, and practices. Requires knowledge of a wide range of HR functions. This position is expected to apply the standard procedures in resolving inquiries and is expected to elevate complex issues within the HR function for resolution. This position is expected to help other team members, as time allows. Draws on competencies and policies to quickly resolve customer issues. This position uses the centre's tools and systems to appropriately handle the nature of the inquiry.

IN THIS ROLE, YOU WILL

• Be responsible for standard and less complex employee and manager inquires and requests and communicates resolutions and updates cases using case management tools.
• Provide accurate, consistent, and timely responses to HR process, system, and policy requests which are considered to be routine requests and require limited research.
• Make any required customer follow-up calls and conducts additional research as necessary.
• Identify and resolve customer’s issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties.
• Refer complex cases requiring interpretation to appropriate Sr. Associate, Advisor or, if necessary, Sr. Consultant or COE representative.
• Escalate to and partner with HR Advisors and SME’s on complex issues.
• Utilize and with guidance from Sr. Associates, update knowledge base tools to provide consistent answers to customers.
• Assist Sr. Associates & HR Technology Specialists to update and maintain knowledge based FAQ's, solutions, and troubleshooting guides HR COE & Program Management Support.
• Assist Sr. Associates & HR program manager in the areas of Relocation, Leave Management, Immigration & Severance processing.
• Research, source, and screen candidates for high volume lower complexity business unit positions.
• Responsible for enterprise day one & the new hire onboarding program.

WHAT YOU NEED TO APPLY

• Bachelor’s degree preferred.
• 1-3+ years of related experience in HR, support function or customer service role.
• Ability to communicate effectively both verbally and written.
• Strong organizational and prioritization skills.
• Strong time management and attention to detail skills.
• Strong computer skills in order to operate effectively with company systems and programs; strong working knowledge of Microsoft Suite.
• Excellent time management and customer service skills.

CAREER DEVELOPMENT

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement

"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

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Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.