Customer service

Pasona N A, Inc.; Hayward (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Job summary

Pasona N A, Inc. in Hayward, CA is seeking a Sales Support / Customer Service Coordinator to provide inside sales support, process orders and invoices, and handle general administrative tasks.

Professional Japanese language ability is required to effectively support business operations in this role. The position requires business-level Japanese and English communication, knowledge of Japanese food products, and strong organizational skills.

Qualifications

• Business-level Japanese and English language ability.
• Strong knowledge of Japanese food products and related terminology.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Word, Excel, and commonly used office applications.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks accurately and efficiently.
• Strong work ethic and ability to consistently follow established policies and procedures.
• Collaborative and team-oriented approach.
• Ability to commute to Hayward, CA.

Responsibilities

• Provide professional customer service and support in-house sales activities.
• Process customer orders and invoices and perform accurate data entry.
• Compile and maintain numerical, sales, and operational information.
• Support sales representatives with administrative and coordination tasks.
• Organize and improve office procedures to support efficient daily operations.
• Assist with warehouse-related operations as needed.
• Communicate effectively with customers and internal team members.
• Manage multiple administrative and customer requests while maintaining accuracy.

Skills

Japanese language proficiency

English language proficiency

Communication skills

Organization skills

Attention to detail

Teamwork

Office software

Tools

Microsoft Word

Excel

Job description

Location: Hayward, CA

Compensation: From $20/hour

Hours: 8:00 AM–4:30 PM

Employment Type: Full-time, Onsite

Professional Japanese language ability required.

This position requires business-level Japanese and English communication to support customers, sales representatives, and Japanese food product-related operations.

Must be currently authorized to work in the United States. No visa sponsorship is available for this role.

An established Japanese food wholesale company is seeking a Sales Support / Customer Service Coordinator for its Hayward operation. The company supplies Japanese food products and beverages to restaurant and food-service customers throughout Northern California.

Position Summary

This position provides customer service, inside sales support, order and invoice processing, and general administrative assistance. Professional Japanese language ability is required to effectively support business operations, along with strong knowledge of Japanese food products and terminology.

Key Responsibilities

• Provide professional customer service and support in-house sales activities.
• Process customer orders and invoices and perform accurate data entry.
• Compile and maintain numerical, sales, and operational information.
• Support sales representatives with administrative and coordination tasks.
• Organize and improve office procedures to support efficient daily operations.
• Assist with warehouse-related operations as needed.
• Communicate effectively with customers and internal team members.
• Manage multiple administrative and customer requests while maintaining accuracy.

Qualifications

Required:

• Business-level Japanese and English language ability.
• Strong knowledge of Japanese food products and related terminology.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Word, Excel, and commonly used office applications.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks accurately and efficiently.
• Strong work ethic and ability to consistently follow established policies and procedures.
• Collaborative and team-oriented approach.
• Ability to commute to Hayward, CA.

Preferred

• 1+ year of customer service experience.
• Experience with inside sales, sales support, order processing, or administrative coordination.
• Experience in food wholesale, distribution, restaurant supply, or a related environment.

Other Details

• Benefits include health, dental, and vision insurance, 401(k) with company matching, and paid time off.
• Position includes both office-based responsibilities and occasional support for warehouse operations.

This role may include additional responsibilities as needed based on business needs.