HQ - Assistant Vice President, Operations

First-Heritage-Mortgage; Virginia (MN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health care options

401(k) with employer match

Flexible Spending Account (FSA)

Paid maternity leave

Wellness resources

Paid Time Off

Dayforce Wallet

Job summary

First Heritage Mortgage is seeking an Assistant VP, Operations to lead offshore teams and support daily mortgage operations. The role reports to the EVP of Mortgage Operations and focuses on process improvements, compliance, and staff development.

The ideal candidate brings 3–5 years of mortgage operations experience, strong organizational and analytical skills, and advanced Encompass LO System proficiency.

Qualifications

• Minimum 3–5 years of mortgage operations experience, including experience working with or managing offshore teams.
• Advanced proficiency in the Encompass Loan Origination System required.
• Bachelor’s degree or equivalent work experience preferred.
• Ability to work independently while leading and collaborating with cross-functional teams.

Responsibilities

• Lead the management, training, and development of offshore staff and internal appraisal/QA teams.
• Collaborate with operations leadership to update and enforce policies and procedures.
• Assist the EVP of Operations with strategic initiatives and process improvements.
• Monitor workflow efficiency and drive optimization across functions.
• Foster cross-department communication and partnerships with offshore vendor partners.
• Perform additional duties as assigned by management.

Job description

11325 Random Hills Rd suite 600, Fairfax, VA 22030, USA

Job Description

Posted Friday, July 24, 2026 at 4:00 AM

Join the First Heritage Mortgage Team

We’re just as committed to our employees as we are to our customers. As a growing leader in the mortgage industry, we are actively seeking creative, driven individuals to provide the highest level of service and forward-looking solutions.

Explore Opportunities Today

Position Description

Reports To: EVP Mortgage Operations

Position Overview

The Assistant VP, Operations is a self-motivated professional with strong organizational, communication, leadership, and analytical skills. This position works closely with the EVP of Operations, operations team, and executive leadership to support daily operations, manage offshore staff, improve operational processes, and ensure compliance with investor, state, and agency requirements. The role is instrumental in driving operational efficiency, staff development, and quality assurance initiatives.

Key Responsibilities

• Lead the management, training, and development of offshore staff, as well as teams within the Appraisal and Quality Assurance departments.
• Collaborate with the operations management team to enhance, implement, and maintain operational policies and procedures.
• Assist the EVP of Operations with operational initiatives, special projects, and process improvement efforts.
• Monitor workflow efficiency and support process optimization across operational functions.
• Foster strong communication and collaboration across departments and with offshore vendor partners.
• Perform additional duties and responsibilities as assigned by management.

Education and Experience

• Minimum of 3-5 years of mortgage operations experience, including experience working with or managing offshore teams.
• Advanced proficiency in the Encompass Loan Origination System required.
• Bachelor’s degree or equivalent work experience preferred.

Skills and Qualifications

• Ability to work independently while functioning effectively as part of a collaborative team environment.
• Strong organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Excellent attention to detail, research, and analytical skills.
• Demonstrated critical-thinking skills with the ability to respond effectively to time-sensitive business needs.
• Excellent written and verbal communication skills across all levels of the organization.
• Strong customer service orientation and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Willingness to attend training and learn updated procedures as required.
• Demonstrated initiative, sound judgment, self-motivation, and commitment to professional growth and increasing responsibility.

What’s In It For Me:

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan for the future by investing in a 401(K), with up to $4K employer match, invest even more with our Health Savings Account (HSA)
• Put your family first with Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Rest and relax with Paid Time Off (increases with tenure)
• Protect yourself from identity theft or travel mishaps with our no-cost coverage
• Get access to your paycheck early with an advanced pay option through Dayforce Wallet

11325 Random Hills Rd suite 600, Fairfax, VA 22030, USA