HPC Operations Specialist

Tower Research Capital; New York (NY); Hybrid; USD 175,000 - 225,000; Full time

Benefits offered by this job

Generous paid time off policies

Savings plans and other financial well

Hybrid working opportunities

Free breakfast, lunch, and snacks

In-office wellness experiences

Company-sponsored sports teams

Volunteer opportunities

Social events and continuous learning

Job summary

Tower Research Capital in New York seeks an operations-focused HPC support engineer to own day-to-day health of the research compute fleet. You will be first-line support for HPC users across scheduling, compute, storage, and access, handling tickets, triage, provisioning, and routine maintenance.

Sitting with the HPC team, you will monitor queues, node status, service availability, and drive issues to resolution.

Qualifications

• Bachelor's degree in CS/engineering or equivalent.
• 2+ years supporting Linux production environments.
• Solid Linux administration (RHEL/Ubuntu).
• Strong written communication and ticketing discipline.
• Experience working directly with users in a technical support or operations role.

Responsibilities

• Provide first-line support for HPC users across scheduling, compute, storage, and access issues.
• Troubleshoot job failures, scheduler errors, and resource constraints, driving each issue to resolution or a clean handoff.
• Triage infrastructure incidents: gather diagnostics, apply known fixes, and escalate to subject-matter experts when needed.
• Monitor fleet health (queues, node status, storage, service availability) and act before users report issues.
• Carry out established operational procedures for maintenance, patching, and configuration updates across the Research fleet.
• Provision new machines into the Research fleet (OS installation, configuration, validation, handoff into service).
• Write and maintain runbooks, knowledge-base articles, and user guides for faster issue resolution.
• Identify recurring issues and propose practical refinements or automation candidates.

Skills

Linux administration

Customer support

Troubleshooting

Written communication

Education

Bachelor's degree or equivalent

Tools

Slurm

HTCondor

LSF

Job description

Tower Research Capital in New York seeks an operations-focused HPC support engineer to own day-to-day health of the research compute fleet. You will be first-line support for HPC users across scheduling, compute, storage, and access, handling tickets, triage, provisioning, and routine maintenance.

Sitting with the HPC team, you will monitor queues, node status, service availability, and drive issues to resolution.