HPC Operations Pro: Fleet Health & User Support

Career Techniques

New York (NY)

Hybrid

USD 175,000 - 225,000

Full time

14 days+

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Job summary

Career Techniques is seeking an operations professional to own the daily health of the Research compute fleet. This role is not platform engineering; you will be first-line support for HPC users and the primary owner of day-to-day operations across scheduling, compute, storage, and access.

You will monitor queues, node status, and service availability, triage failures, apply fixes, document procedures, and drive issues to resolution or escalation, while proposing automation opportunities to

Qualifications

Bachelor's degree in CS/engineering or equivalent experience.

Responsibilities

Provide first-line support for HPC users across scheduling, compute, storage, and access issues.
Troubleshoot job failures, scheduler errors, and resource constraints, driving each issue to resolution or a clean handoff.
Triage infrastructure incidents: gather diagnostics, apply known fixes, escalate when needed.
Monitor fleet health (queues, node status, storage, service availability) and act on what you see.
Carry out operational procedures for maintenance, patching, and configuration updates across the Research fleet.
Provision new machines into the Research fleet (OS install, configuration, validation, handoff), and handle reinstalls and decommissions.
Write and maintain runbooks, knowledge-base articles, and user guides for faster future fixes.
Spot recurring issues and propose improvements or automation opportunities for the HPC team to reduce ticket repeats.