HPC Defense District Service Manager (TS/SCI w/ Full Scope Poly) | Maryland, Remote + Local Travel

Jobot; United States; Hybrid; USD 180,000 - 225,000; Full time

Benefits offered by this job

Stock purchase plan

401(k) match

Remote-based in Maryland

Health benefits

Paid holidays & vacation

Volunteer time

Job summary

Jobot is seeking a senior leader to oversee a 10–20 person HPC-focused team supporting critical defense-related supercomputers. You will manage SLAs, KPIs, and customer escalations while traveling 25–30% across Maryland sites.

Base salary ranges from $180,000 to $225,000 with incentives and a strong benefits package, including stock and 401(k) matching. The role offers remote-based work from Maryland, with frequent on-site visits to customer locations.

Qualifications

• Active TS/SCI clearance or higher is required.
• 5+ years leading teams in technical services or similar.
• Experience owning SLAs, KPIs and escalations in a technical environment.

Responsibilities

• Direct manager for a 10–20 person team across multiple sites.
• Own SLAs, system availability and service KPIs.
• Manage customer and technical escalations; report monthly to leadership.
• Spend 2–3 days weekly at customer sites; occasional after-hours work.

Skills

TS/SCI clearance

Leadership

Travel 25-30%

HPC leadership

SLA ownership

KPI management

Education

BS in related field

Equivalent experience

Job description

Lead a 10-20 person team keeping some of the nation’s most powerful defense supercomputers running, earning $180-225K base plus incentives, working from home in Maryland between customer site visits, with stock purchase and a generous 401(k) match.

Salary: $180,000 – $225,000 per year

A bit about us:

We’re one of the world’s largest enterprise technology companies, and a leader in high-performance computing (HPC), building the supercomputers that power national security, scientific research and AI. Our federal services teams support defense customers around the clock, keeping mission-critical HPC systems available and secure. You get the stability, resources and training of a global industry leader, plus direct access to the engineers who design the systems your team supports. Our culture values flexibility, curiosity and investing in our people’s growth.

Why join us?

• $180-$225k base, plus variable incentives
• Remote-based in Maryland, with local travel to customer sites (about 25-30%)
• Comprehensive health and wellness benefits that extend to your family
• Generous 401(k) match
• Employee stock purchase plan
• Paid holidays, sick time and vacation, plus the option to buy extra vacation days
• Four extra wellness days off each year, plus 60 hours of paid volunteer time

Job Details

You’ll be the direct manager for a team of 10-20 system administrators, technical consultants and site leads across one to four customer sites, supporting HPC systems with up to 24×7 coverage. You’ll own SLAs and system availability, manage customer and technical escalations, track KPIs and service trends, and report monthly to services leadership. Expect to spend 2-3 days a week at local customer sites, visit remote sites about every six weeks, and handle occasional after-hours work.

MUST HAVE:

• Active TS/SCI with a Full Scope Polygraph clearance
• BS in a related field OR equivalent professional experience
• 5+ years of team leadership and direct people management experience
• Able to travel about 25-30% across Maryland; Maryland residency preferred
• HPC technical field team leadership
• Experience owning SLAs, KPIs and escalations in a technical services environment

NICE TO HAVE:

• Background in multi-technology, multi-vendor HPC or data center environments
• Experience leading technical customer support or field service teams

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.