HPC Defense District Service Manager (TS/SCI w/ Full Scope Poly) | Maryland, Remote + Local Travel

Jobot; Columbia (MD); À distance; USD 180 000 - 225 000; Plein temps

Avantages offerts par ce poste

Stock purchase plan

Generous 401(k) match

Remote-based in Maryland

Paid holidays, sick time and vacation

Wellness days

Résumé du poste

Jobot is seeking a HPC Defense District Service Manager to lead a 10–20 person team in Maryland, with remote work and travel to customer sites. You will own SLAs, KPIs and escalations for HPC systems, ensuring 24x7 readiness across multiple sites.

You will spend 2–3 days weekly at customer locations, travel 25–30% of the time, and benefit from a strong compensation package including 401(k) match and stock options.

Qualifications

• Must have TS/SCI with Full Scope Polygraph clearance.
• BS in a related field OR equivalent professional experience.
• 5+ years of team leadership and direct people management experience.
• Able to travel about 25–30% across Maryland; Maryland residency preferred.
• HPC technical field team leadership.
• Experience owning SLAs, KPIs and escalations in a technical services environment.

Responsabilités

• Direct manager for a 10–20 member team of system administrators, technical consultants and site leads across 1–4 customer sites.
• Own SLAs, system availability and service KPIs; escalate as needed and report monthly to services leadership.
• Manage customer and technical escalations; track trends and report on service improvements.
• Spend 2–3 days per week at local customer sites; visit remote sites ~every six weeks; some after-hours work.

Connaissances

Leadership

Team leadership

SLA management

KPI tracking

Escalation management

HPC experience

Travel readiness

Formation

BS in related field or equivalent professional experience

Description du poste

HPC Defense District Service Manager (TS/SCI w/ Full Scope Poly) | Maryland, Remote + Local Travel

$180000 - $225000 per year | Columbia, MD | Remote | Permanent

Lead a 10–20 person team keeping some of the nation's most powerful defense supercomputers running, earning $180-225K base plus incentives, working from home in Maryland between customer site visits, with stock purchase and a generous 401(k) match.

A bit about us:

We're one of the world's largest enterprise technology companies, and a leader in high-performance computing (HPC), building the supercomputers that power national security, scientific research and AI. Our federal services teams support defense customers around the clock, keeping mission-critical HPC systems available and secure. You get the stability, resources and training of a global industry leader, plus direct access to the engineers who design the systems your team supports. Our culture values flexibility, curiosity and investing in our people's growth.

Why join us:

• $180–$225k base, plus variable incentives
• Remote-based in Maryland, with local travel to customer sites (about 25–30%)
• Comprehensive health and wellness benefits that extend to your family
• Generous 401(k) match
• Employee stock purchase plan
• Paid holidays, sick time and vacation, plus the option to buy extra vacation days
• Four extra wellness days off each year, plus 60 hours of paid volunteer time

Job Details

You’ll be the direct manager for a team of 10–20 system administrators, technical consultants and site leads across one to four customer sites, supporting HPC systems with up to 24x7 coverage. You’ll own SLAs and system availability, manage customer and technical escalations, track KPIs and service trends, and report monthly to services leadership. Expect to spend 2–3 days a week at local customer sites, visit remote sites about every six weeks, and handle occasional after-hours work.

MUST HAVE:

• Active TS/SCI with a Full Scope Polygraph clearance
• BS in a related field OR equivalent professional experience
• 5+ years of team leadership and direct people management experience
• Able to travel about 25–30% across Maryland; Maryland residency preferred
• HPC technical field team leadership
• Experience owning SLAs, KPIs and escalations in a technical services environment

NICE TO HAVE:

• Background in multi-technology, multi-vendor HPC or data center environments
• Experience leading technical customer support or field service teams

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy