Houston ,TX Bench Technician I

sglottery; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Scientific Games Corporation is seeking a Bench Technician 1 to repair Lottery terminals and peripherals, support field teams, and manage site inventory. The role includes on-site and phone support, data entry, and coordination of upgrades and shipping of defective parts.

The position requires an associate degree or 1–3 years of related experience, strong Windows skills, and the ability to lift up to 100 lbs. Flexibility for shifts, overtime, weekends, and holidays is needed.

Qualifications

• Associate's Degree or 1-3 years related experience required or equivalent
• High school diploma or equivalent required
• Proficiency with Windows and basic hardware/software concepts
• Ability to lift up to 100 lbs and move heavy equipment
• Willingness to work all shifts, overtime, weekends and holidays

Responsibilities

• Repairs Lottery terminals and peripherals under direct supervision.
• Provide on-site and phone technical assistance.
• Ensure repaired equipment is reliable and upgrades are completed.
• Maintain inventory levels of terminals and parts at the site.
• Ship defective boards and sub-assemblies promptly.
• Enter repair data into Bench Repair database daily.
• Assist field staff with escalated service calls or events.
• Perform routine vehicle maintenance and maintain driving record.

Skills

Communication skills

Shift flexibility

Overtime readiness

Weekend/holiday work

Lifting up to 100 lbs

Heavy equipment handling

Ladder safety

Windows proficiency

Adaptability

Education

Associate's Degree or 1-3 years related experience

High school diploma or equivalent

Job description

Position Summary

The Bench Technician 1 is responsible for the repair of the Lottery terminals and their associated peripherals. The position provides technician support to the field, emergency field support with service calls, assisting with shipping and receiving, and providing parts inventory control to the site in which they work.

Responsibilities/Essential Functions

• Performs repair functions associated with the Lottery terminal and all associated peripherals under direct supervision.


• Provide technical assistance via phone and on-site support.


• Responsible for ensuring all equipment repaired at bench is reliable and all updagrades (ECO's) are completed.


• Ensures that the field personnel is inventoried with an adequate terminal level.


• Ships defective boards, sub assemblies, and any other equipment in a timely manner.


• Ability to compile and analyze statistical information relating to field service efficiency.


• Assists in escalated situations where additional staffing is required in the field to help with service calls, bench repair, or special events.


• Provides inventory control of all terminal, peripheral, communications parts and consumables


• Enters all repair data into Bench Repair database daily or as needed.


• Maintains an acceptable level of customer service.


• Helps to develop the diagnosing and repair capabilities of the field staff


• Performs routine maintenance on company vehicle.


• Maintains an acceptable driving record in accordance with the motor vehicle policy.


• Performs additional duties and responsibilities as assigned.

Position Requirements/Skills & Abilities

• An Associate's Degree in related field or 1-3 years of equivalent experience.


• Ability to communicate with all levels of personnel.


• Ability to work all shifts.


• Ability to work overtime.


• Ability to work holidays and weekends.


• Ability to lift and move up to 100 lbs.


• Ability to push, pull, and maneuver heavy equipment in excess of 500 pounds.


• Ability to climb onto or off a ladder.


• Intermediate computer software and hardware technologies. Must be able to navigate through Windows.


• Ability to quickly learn and understand new technologies.

Job Level Description

Accountable for all or significant portion of a function.

Qualifications

Education: Must have a high school diploma or equivalency.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, 'SG') are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal