Bench Tech I

Scientific Games; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading gaming solutions company is seeking a Bench Technician in Cleveland, Ohio. The technician will be responsible for diagnosing and repairing various communication hardware and gaming equipment, performing maintenance and calibration, and assisting with inventory and warehouse duties. Candidates should possess a high school diploma, experience in troubleshooting, and strong communication skills. The position may require lifting heavy equipment and traveling to customer locations for on-site repairs.

Qualifications

• Understanding of troubleshooting computer software and hardware.
• Excellent verbal and written communication skills.
• Ability to respond promptly to customer requests.
• Motivated self-starter with effective multitasking ability.
• Strong judgement regarding repair resolutions.

Responsibilities

• Diagnose and repair mechanical, hardware, software, and systems failures.
• Perform maintenance, testing, and calibration of products.
• Participate in warehouse duties including inventory and shipping.
• Assist in the training of new and existing team members.

Skills

Troubleshooting computer software and hardware technologies

Excellent interpersonal communication

Organization and time management

Problem-solving skills

Ability to lift and install large equipment

Clean driving record

Education

High school diploma or equivalency

Job description

A Bench Technician is considered an in-house service/repair technician. The Bench Technician performs in-house servicing and repair of company products at an established company repair site or service center. The equipment varies from communication hardware to lottery point of sale and vending equipment.

• Diagnose and repair mechanical, hardware, software, and systems failures.
• Perform maintenance, testing and calibration of repaired products, as well as inventory tracking.
• General warehouse duties, including inventory, shipping, and forklift operation, may also be a portion of the work.
• Oral and written communication, as well as hands-on work with field-based technicians for details regarding diagnostics or repairs.
• Assist in development and implementation of departmental policies and procedures.
• Assist in the training of new and existing team members.
• Assist with the creation of presentations/reports regarding bench and equipment activities, issues, and performance.
• Some travel to customer locations for on-site work is possible.
• Performs these functions and all other duties as assigned.

Education

Must have a high school diploma or equivalency.

Qualifications / Skills / Knowledge

• An understanding of, and experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Able to travel overnight if needed.
• Ability to drive a non-CDL delivery truck.
• Pass background check, drug test, DOT certification, and have a clean driving record.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.