Bench Tech II

Scientific Games, LLC; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Scientific Games, LLC is seeking a Bench Technician II in Cleveland, Ohio. This role leads customer site equipment installation and offers technician support. Responsibilities include delivering lottery equipment and performing in-house repairs.

The ideal candidate will have a high school diploma and experience in troubleshooting and installation. Strong problem-solving skills are needed, along with the ability to lift heavy equipment. This position requires travel to customer sites and may include overtime and weekend work.

Qualifications

• Must have a high school diploma or equivalency.
• Strong judgement and problem-solving skills to determine the most cost-effective repair/resolution.
• Ability to travel overnight if needed.

Responsibilities

• Delivery and installation of company equipment to customer sites.
• Lead a team on special projects/events.
• Diagnose and repair mechanical, hardware, software, and systems failures.

Skills

Troubleshooting computer software and hardware

Excellent interpersonal skills

Organization and time management

Problem-solving skills

Ability to work overtime

Ability to lift heavy equipment

Education

High school diploma or equivalency

Job description

Position Summary

A Bench Technician II is primarily a customer site equipment installation lead. The Bench Technician II will use a company vehicle to deliver lottery equipment to customer locations for installation. While on site, they will take the lead on ensuring proper installation of all equipment while also offering local field technician support. Other duties will include in‑house service and repair of company products at an established company repair site or service center. The equipment includes everything from communication hardware to lottery point of sale and vending equipment.

Job Duties / Key Accountabilities

• Delivery and installation of company equipment to customer sites.
• Lead a team on special projects/events.
• Support field technicians during and after equipment installation.
• Diagnose and repair mechanical, hardware, software, and systems failures.
• General warehouse duties, including inventory, shipping, and forklift operation, may also be a portion of the work.
• Oral and written communication, as well as hands‑on work with field‑based technicians for details regarding diagnostics or repairs.
• Perform maintenance, testing and calibration of repaired products, as well as inventory tracking.
• Assist in development and implementation of departmental policies and procedures.
• Training of new and existing team members.
• Assisting in the creation of presentations/reports regarding bench and equipment activities, issues, and performance.
• Support of high‑profile issues.
• Performs these functions and all other duties as assigned.

Qualifications

Must have a high school diploma or equivalency.

Qualifications / Skills / Knowledge

• Understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self‑starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem‑solving skills to determine the most cost‑effective repair/resolution.
• Ability to work weekends, holidays and evenings as needed.
• Availability to work overtime as needed.
• Able to travel overnight if needed.
• Ability to lift, install and move large self‑service equipment (regularly lift or move 35 pounds or more).
• Pass a background check, drug test, and have a clean driving record.
• Regular travel to customer locations for on‑site work.
• Ability to drive a non‑CDL delivery truck.
• Pass DOT certification and drug test.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. As a prerequisite to employment, employees will be asked to consent to SG conducting a due diligence/background investigation. Certain SG employees may also be required to meet regulatory and contractual commitments, including background checks, DOT certification, and drug testing.

Equal Employment Opportunity

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Applicants interested in their equal employment opportunity rights may refer to the EEOC poster.