Bench Tech I

SCIENTIFIC GAMES; Maumee (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Scientific Games, LLC is seeking a Bench Tech to perform in-house servicing and repair of company products at a repair site. You will diagnose mechanical, hardware, software, and system failures and conduct maintenance and calibration of repaired products.

Responsibilities include documenting problems on shipped parts, organizing inventory, and ensuring timely turnaround for field personnel. Some heavy lifting and occasional climbing may be required.

Qualifications

• High school diploma or equivalent required.
• Experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Ability to respond promptly to requests and feedback.
• Strong organization and time-management skills for handling multiple tasks.

Responsibilities

• Diagnose and repair company products at the bench.
• Perform maintenance, testing, and calibration of repaired products.
• Prepare reports analyzing product failure trends and service-ability issues.
• Maintain inventory, documentation, tools, and test equipment.

Skills

Troubleshooting software/hardware

Interpersonal communication

Customer satisfaction

Time management

Physical lifting ability

Education

High school diploma or equivalent

Job description

Position Summary

Bench Techs performs in‑house servicing and repair of company products at an established repair site or service center. Diagnoses mechanical, hardware, software, and systems failures using established procedures. Performs maintenance, testing, and calibration of repaired products. Prepares reports for analysis of product failure trends and service‐ability issues. May communicate with field‑based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact.

Diagnosis And Repair

• Performs both repairs and preventive maintenance tasks on the terminal.
• Responsible for ensuring that all equipment repaired at the bench is completely reliable and all upgrades (ECO’s) are completed. The terminal is made to look as ‘like new’ as feasible. Repairs are affected to a level set by guidelines.
• Some sub‑assemblies are repaired locally while others are sent to repair depots that specialize in the repair of that sub‑assembly.

Administration

• Performs administrative duties such as organizing and controlling inventory, documentation, tools, and test equipment.
• Prioritizes workload to ensure an adequate number of terminals for the field personnel.
• Ships defective boards, sub‑assemblies, etc. in a timely manner.
• Properly documents problems on shipped parts and tracks them to ensure a reasonable turnaround time.
• Enters all repair data into Bench Repair database daily.

Qualifications

Must have a high school diploma or equivalency.

• An understanding of and some experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly respond to customer/management request and feedback.
• Proven self‑starter with motivation and ability.
• Great organization and time‑management skills that allow you to handle multiple responsibilities efficiently and promptly.
• Strong judgement and problem‑solving skills to determine the most cost‑effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and service‑ability issues.
• Ability to lift, install, and move large self‑service equipment (occasionally lift or move up to 50 pounds).
• On occasion climbing ladders.
• Pass background check and a clean driving record.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.