Houston IT Help Desk Technician – Client-Focused Support

Enable Technology Group; Houston, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fantastic company culture

3 weeks of PTO & major holidays

401k with a match

Growth opportunities

Job summary

Enable Resource Group is seeking a mission-minded Service Desk Technician in the Houston, TX area to support church and ministry clients with remote technical assistance and on-site follow-ups.

As part of Enable Ministry Partners, a division of Enable Resource Group, you will troubleshoot technology issues, build client relationships, and deliver empathetic, proactive customer service while collaborating with a supportive team.

Qualifications

• 1–3 years in IT support roles or a bachelor’s degree in a technical area of study.
• Experience supporting Microsoft 365 applications.
• Experience creating and managing users, groups, and objects within Active Directory and/or Entra ID.
• Working knowledge of electronic ticketing systems.
• Working knowledge of current Windows OS.

Responsibilities

• Serve as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
• Build client relationships through the use of active listening and empathetic behavior.
• Contribute to a collaborative team environment.
• Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
• Tailor explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Skills

Microsoft 365

Active Directory/Entra ID

Ticketing systems

Windows OS

Customer service

Remote support

Education

Bachelor's degree in a technical field

Tools

ConnectWise

Datto/Kaseya

Job description

Enable Resource Group is seeking a mission-minded Service Desk Technician in the Houston, TX area to support church and ministry clients with remote technical assistance and on-site follow-ups.

As part of Enable Ministry Partners, a division of Enable Resource Group, you will troubleshoot technology issues, build client relationships, and deliver empathetic, proactive customer service while collaborating with a supportive team.