Client Services Internship - Insurance

Hotchkiss Insurance; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Hotchkiss Insurance in Houston is offering a Client Services Intern position to support policy management, inquiries, and admin tasks across the client service team, bridging sales and service to understand the full lifecycle from initial contact to ongoing policy support.

This internship is ideal for students pursuing careers in insurance client services, risk management, or customer service, providing hands-on experience, professional networking, and potential opportunity for full-time

Qualifications

• Pursuing a degree in Business, Risk Management, Finance or related field.
• Interest in commercial insurance, risk assessment or financial services.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in technology.

Responsibilities

• Support account managers in handling renewals, endorsements, and client communications.
• Research industry trends, target industries, and competitors to support sales and marketing strategies.
• Shadow sales agents and attend client meetings or calls to observe interactions (if permitted).
• Help process claims and understand the claims lifecycle, from filing to resolution.
• Utilize agency management software to update records and generate reports.
• Learn and apply compliance requirements, ensuring all documentation is up-to-date.
• Contribute to marketing projects, such as creating promotional materials or drafting client newsletters.

Education

Business, Risk Management, or Finance

Tools

Applied Epic

AMS360

Job description

Company Overview

As one of the largest independent insurance agencies in Texas, we are proud to be recognized for our exceptional, values-driven culture and consistently named among the best places to work. Our reputation reflects our commitment to outstanding client service, meaningful philanthropic efforts, employee well-being, strong financial stewardship, and a promising future.

Position Summary

As a Client Services Intern - Insurance, you will support the daily operations of the client service team by assisting with policy management, customer inquiries, and administrative tasks. Working closely with both the sales and service teams, you’ll develop a well-rounded understanding of the full customer lifecycle—from initial contact to ongoing policy support.
This internship is ideal for individuals pursuing a career in insurance client services, risk management, or customer service, and offers an excellent opportunity to develop communication, organizational, and industry-specific skills in a professional environment.

Essential Duties and Responsibilities

• Support account managers in handling renewals, endorsements, and client communications.
• Research industry trends, target industries, and competitors to support sales and marketing strategies.
• Shadow sales agents and attend client meetings or calls to observe real-world interactions (if permitted).
• Help process claims and understand the claims lifecycle, from filing to resolution.
• Utilize agency management software (e.g., Applied Epic, AMS360) to update records and generate reports.
• Learn and apply compliance requirements, ensuring all documentation is accurate and up-to-date.
• Contribute to marketing projects, such as creating promotional materials or drafting client newsletters.

Qualifications and Experience

• Currently pursuing a degree in Business, Risk Management, Finance, or a related field preferred
• Interest in commercial insurance, risk assessment, or financial services.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Technology.

What You’ll Gain

• Hands-on experience in the insurance industry.
• Exposure to client servicing, policy management, and risk assessment.
• Networking opportunities with experienced professionals in the insurance field.
• Insight into sales strategies and operations in an insurance agency.
• Potential opportunity for full-time employment upon successful completion of the internship.

Dates

• 06/01/2027– 07/30/2027

Locations

• Must be able to commute to our Houston or Carrollton office 5 days a week.

Compensation

• $21/hr

Hotchkiss Insurance is an Equal Opportunity Employer and a drug-free workplace.

All applicants must be authorized to work in and currently reside in the United States.

No agencies or third-party inquiries.