Housing Stabilization Case Manager

Mel Trotter; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off

Paid Meals

Employee Discounts

403(b) Retirement Plan

Employee Assistance Program

Job summary

Mel Trotter Ministries in Grand Rapids is seeking a Housing Stabilization Case Manager to help neighbors experiencing homelessness maintain housing and pursue healthier, steadier lives. You will provide trauma-informed, individualized case management to strengthen stability and prevent returns to homelessness.

Your days include in-home visits, coordinating resources, coaching practical skills, and documenting progress, with ongoing collaboration with your program manager to stay responsive to

Qualifications

• Bachelor’s in social work/human services or relevant human services experience (preferred).
• Case management experience (preferred); lived experience with homelessness (preferred).
• Valid driver’s license and willingness to transport clients.
• Strong written/verbal communication, problem-solving, and adaptability.

Responsibilities

• Build client-centered plans focused on housing retention, wellness, and financial stability.
• Coordinate resources and services; connect clients to community supports.
• Use motivational interviewing to coach progress toward goals.
• Maintain timely, accurate documentation using databases and common office tools.

Skills

Written communication

Verbal communication

Problem solving

Case management

Education

Bachelor’s in social work/human services or relevant human services experience (preferred)

Job description

Our Mission

Mel Trotter Ministries is a faith-based, nonprofit organization committed to providing safe shelter and supportive services to individuals experiencing homelessness. We work to create a structured, respectful environment where each person is treated with dignity and care.

Our approach is rooted in compassion, consistency, and accountability, with a focus on meeting immediate needs while supporting long-term stability. Through collaboration and a shared sense of purpose, our team works each day to make a meaningful impact in the lives of those we serve.

The Role

As a Housing Stabilization Case Manager, your work helps neighbors who’ve experienced chronic homelessness keep their housing and move toward healthier, steadier lives. You’ll provide individualized, trauma-informed case management that strengthens stability and reduces returns to homelessness.

Key responsibilities:

• Build client-centered plans focused on housing retention, wellness, and financial stability
• Coordinate resources and services; connect clients to community supports
• Use motivational interviewing to coach progress toward goals
• Maintain timely, accurate documentation using databases and common office tools

Required qualifications/skills:

• Bachelor’s in social work/human services or relevant human services experience (preferred)
• Case management experience (preferred); lived experience with homelessness (preferred)
• Valid driver’s license and willingness to transport clients
• Strong written/verbal communication, problem-solving, and adaptability

How Your Days Flow

Your morning may start with a check-in by phone or video, then shift to in-home visits where you listen closely and help clients stay on track with the routines that protect their housing. Some days include arranging or providing transportation to appointments, then returning to document notes and update plans. You’ll also spend time coaching practical skills—like meal prep or basic housekeeping—while reinforcing progress and celebrating small wins. Throughout the week, you’ll coordinate with your program manager and fellow HSCMs to stay aligned and responsive as client needs change.

Support for You

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Time Off
• Paid Meals
• Employee Discounts
• 403(b) retirement plan
• Employee Assistance Program (EAP)