Housing Stability Navigator – Field & Client Support

Richmond Behavioral Health Authority; Richmond (VA); On-site; USD 34,000 - 47,000; Full time

Job summary

Richmond Behavioral Health Authority in Richmond, VA seeks a Housing Specialist to assist clients in securing and maintaining housing, conduct assessments, coordinate applications, and support tenancy stability. You will work with landlords, case managers, and community partners, perform field visits, document case notes, and help clients understand lease terms while preventing evictions.

This full-time role requires a high school diploma, 1–3 years in housing services, and a valid Virginia

Qualifications

• High school diploma or GED.
• 1–3 years of experience in housing services, human services, or working with vulnerable populations.
• Knowledge of housing quality standards and lease navigation.
• Proficiency in documentation and use of standard office equipment.
• OR an equivalent combination of education, experience, knowledge, skills, and abilities that demonstrates the capacity to perform the essential functions of the position, as permitted by applicable regulatory standards.
• Possession of a valid Virginia driver’s license and a satisfactory driving record in accordance with agency policy.
• Associate or bachelor’s degree in human services, psychology, or related field.
• Experience with housing programs such as Permanent Supportive Housing.
• Familiarity with landlord-tenant laws and housing regulations.
• Training in trauma-informed care and crisis

Responsibilities

• Complete initial housing assessments to determine client eligibility for housing programs.
• Locate and inspect housing options to ensure suitability and compliance with housing quality standards.
• Coordinate and conduct client moves, including purchasing and delivering household items.
• Maintain accurate documentation including case notes, housing paperwork, and electronic health records.
• Communicate with landlords, case managers, and service providers to advocate for client needs.
• Support clients in understanding lease agreements, resolving housing issues, and maintaining tenancy.
• Monitor housing stability and provide ongoing support to prevent eviction or lease violations.
• Conduct field work including home visits and housing inspections.
• Other duties as assigned.

Skills

Housing knowledge

Customer service

Safety regulations

Communication skills

Time management

Education

High school diploma or GED

1–3 years housing services experience

Associate or bachelor’s degree in human services or related field

Valid Virginia driver’s license

Job description

Richmond Behavioral Health Authority in Richmond, VA seeks a Housing Specialist to assist clients in securing and maintaining housing, conduct assessments, coordinate applications, and support tenancy stability. You will work with landlords, case managers, and community partners, perform field visits, document case notes, and help clients understand lease terms while preventing evictions.

This full-time role requires a high school diploma, 1–3 years in housing services, and a valid Virginia