Housing Stability Navigator

Boston Medical Center (BMC); Boston (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

Boston Medical Center’s Living Well at Home Program (LWAH) provides high-quality housing case management services to support clients in obtaining and maintaining tenancy and living healthy lives in independent housing. Boston Medical Center and its affiliated providers and Community Health Centers serve tens of thousands of patients who face housing issues or are experiencing homelessness.

New initiatives across the health system have led to the expansion of LWAH services, including the

Qualifications

• Bachelor’s degree in a behavioral health or related field or two years of relevant work experience or lived experience of homelessness or behavioral health conditions.

Responsibilities

• Provides intensive stabilization support on-site in a congregate setting in Cambridge.
• Builds rapport, trust, and positive-relationships with patients through collaborative, culturally-responsive, patient-centered approaches.
• Initiates face-to-face contact through assertive outreach with eligible patients to describe role and begin screening.
• Works with patients and providers to set goals for housing plan and overall care using motivational interviewing.
• Provide patients and their support network with education and training about behavioral health and recovery with support from clinical care teams.
• Establishes strong professional rapport with housing providers, care team and other service providers.
• Regularly consults with full care team regarding complex patient situations to refine the individualized service plan.
• Mitigate tenancy issues by collaborating with patient, property manager, landlord, care team, and others.
• Assist patients in addressing barriers with supports including health, behavioral health, finances, housing, transportation, food, and community resources.
• Collaborate with crisis intervention providers and state agencies to develop, revise, and use patient safety plans.
• Assist patients with acquiring, storing, and organizing files to be housing-ready.
• Assist patients in obtaining housing through housing search, applications, and interviews.
• Serve as the primary connection for landlords and property management throughout housing process.

Education

Bachelor’s degree in a behavioral health or related field

Job description

Boston Medical Center’s Living Well at Home Program (LWAH) provides high-quality housing case management services to support clients in obtaining and maintaining tenancy and living healthy lives in independent housing. Boston Medical Center and its affiliated providers and Community Health Centers serve tens of thousands of patients who face housing issues or are experiencing homelessness.

New initiatives across the health system have led to the expansion of LWAH services, including the